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Autoresponder's should ignore bounces

Discussion in 'E-mail Discussion' started by madmanmachines, Feb 7, 2015.

  1. madmanmachines

    madmanmachines Well-Known Member

    Nov 28, 2014
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    I see the feature request with case #114489, for the autoresponder to ignore spam has been granted, but shouldn't these ignore bounce messages too?

    2015-02-07 08:02:20 1YK51f-0001If-V3 <= U=user P=local S=714 T="Out of the office" for
    2015-02-07 08:02:20 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1YK51f-0001If-V3
    2015-02-07 08:02:20 1YK51f-0001If-V3 SMTP connection outbound 1423314140 1YK51f-0001If-V3
    2015-02-07 08:02:20 1YK51b-0001He-Ja => |/usr/local/cpanel/bin/autorespond /home/user/.autorespond ( <> R=virtual_aliases_nostar T=jailed_virtual_address_pipe
    2015-02-07 08:02:20 1YK51b-0001He-Ja Completed
    2015-02-07 08:02:20 1YK51f-0001If-V3 ** R=dkim_lookuphost T=dkim_remote_smtp X=TLSv1:AES256-SHA:256: SMTP error from remote mail server after RCPT TO:<>: host []: 550 5.7.1 <>: Relay access denied.
    2015-02-07 08:02:21 cwd=/var/spool/exim 7 args: /usr/sbin/exim -t -oem -oi -f <> -E1YK51f-0001If-V3
    2015-02-07 08:02:21 1YK51h-0001Il-1H <= <> R=1YK51f-0001If-V3 U=mailnull P=local S=1752 T="Mail delivery failed: returning message to sender" for
    2015-02-07 08:02:21 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1YK51h-0001Il-1H
    2015-02-07 08:02:21 1YK51f-0001If-V3 Completed
    2015-02-07 08:02:22 1YK51h-0001Il-1H => user <> R=virtual_user T=virtual_userdelivery
    2015-02-07 08:02:22 cwd=/home/user 3 args: /usr/sbin/sendmail -t
    2015-02-07 08:02:22 1YK51i-0001Iz-6D <= U=user P=local S=803 T="Out of the office" for
    2015-02-07 08:02:22 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1YK51i-0001Iz-6D
    2015-02-07 08:02:22 1YK51h-0001Il-1H => |/usr/local/cpanel/bin/autorespond /home/user/.autorespond ( <> R=virtual_aliases_nostar T=jailed_virtual_address_pipe
    2015-02-07 08:02:23 1YK51h-0001Il-1H Completed
    2015-02-07 08:02:24 1YK51i-0001Iz-6D => dan (, <> R=virtual_user T=virtual_userdelivery
    2015-02-07 08:02:24 1YK51i-0001Iz-6D Completed
    The user receives an email from a 'no-reply' address, an autoresponse is attempted. I agree, this is error of the user and configuration. A bounce is delivered, but then, a second autoresponse to this bounce is generated. Is there a benefit to this that I'm not understanding?

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    Case 114489 deals with autoresponders and messages with a spam score of 5 or higher. It does not make any other changes to how autoresponders work. I suggest opening a separate feature request for this via:

    Submit A Feature Request

    Thank you.
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