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Autoresponders

Discussion in 'General Discussion' started by popeye, Jun 2, 2014.

  1. popeye

    popeye Well-Known Member

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    Hi for months now we keep getting emails for customers who have an autoresponder setup on their account. Anyone know why or how we can stop this please.
     
    #1 popeye, Jun 2, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    You can have them disable their auto responder, setup a filter to block their automatic responses, or in the case of the customer using BoxTrapper, you could have them add your email address to the white list.

    Thank you.
     
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    #2 cPanelMichael, Jun 2, 2014
  3. popeye

    popeye Well-Known Member

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    Sorry what i mean is if our customers on our servers have auto responder, setup we get emails aswell
     
    #3 popeye, Jun 2, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Could you provide a specific example of this? I'm not sure I understand the last part of that statement.

    Thanks.
     
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    #4 cPanelMichael, Jun 2, 2014
  5. popeye

    popeye Well-Known Member

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    Ok say one customer setup an auto responder for their emails, when someone sends them an email and their auto responder sends them a reply our server sends us one also.
     
    #5 popeye, Jun 2, 2014
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    To clarify, you are sent a copy of all auto-responses sent out from their account? Are you sure there are no custom filter rules added to their account that result in that email being sent? What do you see when you review the message in /var/log/exim_mainlog?

    Thank you.
     
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    #6 cPanelMichael, Jun 2, 2014
  7. popeye

    popeye Well-Known Member

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    Yes from any account which as an auto responder its been like this for months
     
    #7 popeye, Jun 2, 2014
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Feel free to open a support ticket so we can take a closer look and see why this is happening. You can post the ticket number here so we can update this thread with the outcome.

    Thanks.
     
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    #8 cPanelMichael, Jun 2, 2014
  9. popeye

    popeye Well-Known Member

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    Ok will do just had one now again
     
    #9 popeye, Jun 2, 2014
    Last edited by a moderator: Jun 3, 2014
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Feel free to let us know the ticket number so we can update this thread with the outcome.

    Thanks.
     
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    #10 cPanelMichael, Jun 3, 2014
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