Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Autoresponders

Discussion in 'General Discussion' started by popeye, Jun 2, 2014.

  1. popeye

    popeye Well-Known Member

    Joined:
    May 23, 2013
    Messages:
    344
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Texas
    cPanel Access Level:
    Root Administrator
    Hi for months now we keep getting emails for customers who have an autoresponder setup on their account. Anyone know why or how we can stop this please.
     
    #1 popeye, Jun 2, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    You can have them disable their auto responder, setup a filter to block their automatic responses, or in the case of the customer using BoxTrapper, you could have them add your email address to the white list.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jun 2, 2014
  3. popeye

    popeye Well-Known Member

    Joined:
    May 23, 2013
    Messages:
    344
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Texas
    cPanel Access Level:
    Root Administrator
    Sorry what i mean is if our customers on our servers have auto responder, setup we get emails aswell
     
    #3 popeye, Jun 2, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Could you provide a specific example of this? I'm not sure I understand the last part of that statement.

    Thanks.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jun 2, 2014
  5. popeye

    popeye Well-Known Member

    Joined:
    May 23, 2013
    Messages:
    344
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Texas
    cPanel Access Level:
    Root Administrator
    Ok say one customer setup an auto responder for their emails, when someone sends them an email and their auto responder sends them a reply our server sends us one also.
     
    #5 popeye, Jun 2, 2014
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    To clarify, you are sent a copy of all auto-responses sent out from their account? Are you sure there are no custom filter rules added to their account that result in that email being sent? What do you see when you review the message in /var/log/exim_mainlog?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Jun 2, 2014
  7. popeye

    popeye Well-Known Member

    Joined:
    May 23, 2013
    Messages:
    344
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Texas
    cPanel Access Level:
    Root Administrator
    Yes from any account which as an auto responder its been like this for months
     
    #7 popeye, Jun 2, 2014
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Feel free to open a support ticket so we can take a closer look and see why this is happening. You can post the ticket number here so we can update this thread with the outcome.

    Thanks.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelMichael, Jun 2, 2014
  9. popeye

    popeye Well-Known Member

    Joined:
    May 23, 2013
    Messages:
    344
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Texas
    cPanel Access Level:
    Root Administrator
    Ok will do just had one now again
     
    #9 popeye, Jun 2, 2014
    Last edited by a moderator: Jun 3, 2014
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Feel free to let us know the ticket number so we can update this thread with the outcome.

    Thanks.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #10 cPanelMichael, Jun 3, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - Autoresponders
  1. M Jawad

    find all forwarders and autoresponders

    M Jawad, Jan 22, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    204
    cPanelMichael
    Jan 22, 2018
  2. cranberrytech

    Forwards and Autoresponders Reappear after delete

    cranberrytech, Jun 13, 2017, in forum: E-mail Discussion
    Replies:
    2
    Views:
    352
    cranberrytech
    Jun 14, 2017
  3. Kent Brockman

    How can I copy autoresponders from one cPanel account to another one?

    Kent Brockman, May 31, 2017, in forum: E-mail Discussion
    Replies:
    7
    Views:
    444
    cPanelMichael
    May 31, 2017
  4. daemoncesar

    mailer-daemon + autoresponders

    daemoncesar, Dec 15, 2016, in forum: E-mail Discussion
    Replies:
    25
    Views:
    2,366
    cPanelMichael
    Apr 5, 2017
  5. Sattar

    multiple email autoresponders

    Sattar, Oct 12, 2016, in forum: E-mail Discussion
    Replies:
    1
    Views:
    856
    cPanelMichael
    Oct 12, 2016

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice