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AutoSSL and WHMCS Slow Loading Time

Discussion in 'Security' started by m4f1aboy, May 18, 2017.

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  1. m4f1aboy

    m4f1aboy Member

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    I recently had a rapidSSL cert expired and decided to use the autossl feature within cPanel and had it install on a domain that has WHMCS installed. When trying to access the SSL or the admin panel, it is very slow and typically times out.

    The following is the output from the apache error log:

    x.x.x.x being my IP address. Other websites that have autoSSL installed are not having this issue.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you notice any slowness or connectivity issues when attempting to connect to ocsp.comodoca.com from this system? You can test the connection with a command such as this:

    Code:
    traceroute -I ocsp.comodoca.com
    Thank you.
     
  3. m4f1aboy

    m4f1aboy Member

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    Output from traceroute:
    I also did a continuous ping from that server and it is a solid 7 ms with little fluctuation. When I install a non-cpanel SSL everything works fine.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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