AutoSSL cert for alias domain?

nivekau

Well-Known Member
Jul 22, 2011
51
4
58
Australia
cPanel Access Level
Root Administrator
Hi,
I have a domain with a web site that works fine with https (it has an autossl certificate).

I have added an alias domain, but this doesn't work properly with https - browser gives a security warning, but if I override it the site still works.

I have run an autossl check manually and in the logs it doesn't mention the alias domain at all. It's like it doesn't exist.

What do I need to do to get the autossl certiticate to cover the alias domain?
 

nivekau

Well-Known Member
Jul 22, 2011
51
4
58
Australia
cPanel Access Level
Root Administrator
Hi,

Can you check what certificate is loaded when you get the warning sign? What domain you see in the certificate?
Thanks. I see the alias domain with the warning sign. If I click on any of the internal links so I am not on the home page, it displays the primary domain and the warning disappears.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,245
463
Hello @nivekau,

Can you browse to cPanel >> SSL TLS Status for this account and verify the alias domain is not excluded?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,245
463
It's working now! For some reason it must have just taken some time for cpanel to create the certificate.
Possibly because it was a brand new domain?
Hello @nivekau,

The domain validation process can sometimes take a few hours after the request for the certificate is initiated through AutoSSL. This is normal behavior.

Thanks!