The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Autossl: Certificate available but not installing

Discussion in 'Security' started by fate12, Aug 24, 2016.

  1. fate12

    fate12 Active Member

    Joined:
    Oct 29, 2013
    Messages:
    33
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Sorry if this is answered before, I searched but did not find this exact problem (but I'm probably not the first ;)).

    I enabled autossl and run the cronjobs.

    When I run the 5 minute cronjob manually I get:

    ------------------------
    Polling for “xxxxxx”’s new certificate for “xxxxxx.nl” (order item ID “12707207”) …
    The certificate is available. The system will now attempt to install it.
    Certificate verification failed!
    Certificate verified:
    stdin: C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Certification Authority
    error 20 at 2 depth lookup:unable to get local issuer certificate
    ----------------------------

    So its available but the verification failed?
    What does that mean?
    Is this something on my system I can solve?

    Edit: This goes for all domains on this server.

    Thanks!
     
    #1 fate12, Aug 24, 2016
    Last edited: Aug 24, 2016
  2. fate12

    fate12 Active Member

    Joined:
    Oct 29, 2013
    Messages:
    33
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    I just now did find a simular thread:
    Certificate verification failed

    I did the suggested:
    openssl version
    OpenSSL 1.0.2h 3 May 2016

    rpm -qa | grep openssl
    openssl-devel-1.0.1e-51.el7_2.5.x86_64
    openssl-1.0.1e-51.el7_2.5.x86_64
    openssl-libs-1.0.1e-51.el7_2.5.x86_64

    Hoe this helps?
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    653
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    Thank you for taking the time to report your issue on our forums.

    The thread you referenced is unrelated to the AutoSSL feature. Could you review the troubleshooting steps on this AutoSSL thread and let us know the output from the cURL command?

    Thank you.
     
  4. fate12

    fate12 Active Member

    Joined:
    Oct 29, 2013
    Messages:
    33
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Dear Michael,

    The txt files are sucessfully retrieved.

    Someone told me a ca bundle is missing?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    653
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    That shouldn't happen because the AutoSSL feature automatically generates the required certificate files. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  6. fate12

    fate12 Active Member

    Joined:
    Oct 29, 2013
    Messages:
    33
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Thanks: 7638787
     
Loading...

Share This Page