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AutoSSL Certificate does not renew automatically

Discussion in 'Security' started by jonh, Mar 10, 2017.

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  1. jonh

    jonh Well-Known Member

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    An AutoSSL on one of my accounts expired 1/17 and I didn't notice until today when client tried going into the HTTPS admin area to make some updates and they couldn't get in because of expired SSL insecure page. I wasn't notified of expired SSL and didn't know I needed to look at the AutoSSL logs to make it happen myself. Isn't the whole point of ***AUTO***SSL for it to automatically secure and renew SSL certs?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    The AutoSSL feature should automatically renew the certificate. Did you notice a specific failure message in the AutoSSL logs that would explain why the AutoSSL certificate renewal failed?

    Thank you.
     
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