Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

AutoSSL certificate is unable to be renewed without reduction in coverage

Discussion in 'Security' started by user1234_am, Feb 24, 2018.

Tags:
  1. user1234_am

    user1234_am Registered

    Joined:
    Feb 24, 2018
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Website Owner
    I am getting the following errors when I run AutoSSL :

    The system queried for a temporary file at “http://autodiscover.mydomain.com/.well-known/pki-validation/***.txt”, but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.

    I get similar error for autodiscover.mydomain.com as well as webdisk.mydomain.com.

    Does anyone know why am I getting this error ?

    I went to .well-known/pki-validation folder and I saw it is empty.

    I searched a lot, but was unable to find out any fruitful solution.

    If anyone can let me know why I am getting the error and how I can resolve this, it will help me a lot.

    Also, what problem am I going to face if these domains get excluded while renewing AutoSSL ?

    I contacted my webhosting provider and I am told as webdisk and autodiscover are services with their own SSL, it won't cause any problem if they get excluded while renewing AutoSSL.

    If anyone can give me any information on this, I would be very much helpful.

    Thanks,
     
    #1 user1234_am, Feb 24, 2018
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,813
    Likes Received:
    84
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    The domain is failing validation because AutoSSL is not able to access the .well-known directory to put the file for domain validation.

    To check the domain issue, create a file inside .well-known/pki-validation and then browse this file on the browser and see if it displays the file that you have.. Unless it does so, AutoSSL will not be able to validate the domain for SSL generation.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 24x7server, Feb 24, 2018
  3. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    29
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    user1234_am,

    It's probably best to ask your host to submit a ticket though WHM so we can help them correct whatever issue is causing the validation to fail. If possible they might consider upgrading to v70 as the AutoSSL problem reporting is improved in this version and may provide you more details about what the problem is.
     
    #3 cPanelNick, Feb 24, 2018
(You must log in or sign up to post here.)
Loading...
Similar Threads - AutoSSL certificate unable
  1. nivekau

    AutoSSL unable to replace certificate - failed domain control validation

    nivekau, May 6, 2018, in forum: Security
    Replies:
    7
    Views:
    372
    cPanelLauren
    May 9, 2018
  2. willke

    Stop AutoSSL notification emails - "The SSL certificate expires on ..."

    willke, Jul 4, 2018, in forum: Security
    Replies:
    4
    Views:
    101
    willke
    Jul 5, 2018
  3. Agics

    autossl not renewing certificate

    Agics, Jul 2, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    103
    cPanelLauren
    Jul 3, 2018
  4. chuckcintron

    autoSSL issue with existing wildcard certificate

    chuckcintron, Jun 27, 2018, in forum: Security
    Replies:
    1
    Views:
    69
    cPanelMichael
    Jun 28, 2018
  5. Volt55

    AutoSSL errors, not renewing certificate

    Volt55, May 30, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    900
    cPanelLauren
    May 30, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice