Jan 6, 2022
cPanel Access Level
Website Owner
I have same issue

> The SSL certificate also supports this domain, but this domain does not refer to the SSL website mentioned above:

It's not working for the `www.` subdomain, yet the certificate lists it as supported.

Is this some issue with domain validation? Did the process stall at validating all subdomains and leave me with an incomplete certificate?

What does it mean by "this domain does not refer to the SSL website mentioned above"? At least it's not "sorry, something went wrong", but it could still be more helpful.

Been tearing my hair out for hours trying to solve this, meanwhile we continue losing customers while the site is down. Can't even redirect visitors to `http` because it needs to handshake to get the 301 response.

I cannot delete the `www.` subdomain, so the previously suggested solution does not work.


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Hey there! Forums are not staffed 24x7, so if you see an issue with the machine causing downtime, please submit a ticket to our support team for the fastest response possible.

Do you have full root access to the server or just access to the cPanel? In cPanel >> SSL/TLS Status, you can click the "Run AutoSSL" button and it should give you some log output if there are issues. If you have root access to the server, you can review the past AutoSSL logs at WHM >> Manage AutoSSL under the "Logs" tab, which should show you why the specific subdomain was excluded.