SOLVED AutoSSL: Disk quota exceeded at bin/autossl_check.pl line 565

[Tristan_T39]

hi,

I deleted an (old and expired) certificate ("StartCom") from "CPanel > SSL/TLS > Certificates (CRT)" but two errors occurred:
- cert file xxx not found...
- Disk quota exceeded...

And now if i go on "CPanel > SSL/TLS > Certificates (CRT)" i have this error:
"A fatal error or timeout occurred while processing this directive. [show] ".

I also have errors in Auto SSL logs:
"12:08:10 PM WARN The domain “mydomain.com” failed domain control validation: Le système n’a pas pu fermer un handle de fichier en raison d’une erreur : Disk quota exceeded at bin/autossl_check.pl line 565."

The problem occurs only with an account...
Help please

 

[cPanelMichael]

Hello,

The error message you provided suggests the account is at it's disk space limit. You can increase the quota for the account by editing the package it's assigned in "WHM >> Edit a Package" or via "WHM >> Quota Modification". Or, if you prefer to delete files uploaded to the account, use "cPanel >> Disk Usage" to see where the space is coming from and delete any files that are no longer needed via FTP or "cPanel >> File Manager".

Thank you.

 

[Tristan_T39]

Hello,

The error message you provided suggests the account is at it's disk space limit. You can increase the quota for the account by editing the package it's assigned in "WHM >> Edit a Package" or via "WHM >> Quota Modification". Or, if you prefer to delete files uploaded to the account, use "cPanel >> Disk Usage" to see where the space is coming from and delete any files that are no longer needed via FTP or "cPanel >> File Manager".

Thank you.

thank you for the answer
you are right, the account was over quota when i try to delete the SSL cert...
I increase quota for the account, but style have the problem :-(
i have this errors in cpanel error_log :

[2017-04-27 18:36:26 +0200] die [Internal Death while parsing ./frontend/paper_lantern/ssl/crts.html.tt 10967] Template::Exception:
   [TYPE]=[undef]
   [INFO]=[Can't use string ("") as an ARRAY ref while "strict refs" in use at /usr/local/cpanel/Cpanel/Locale/Utils/DateTime.pm line 43, <DATA> line 1.
]
   [TEXT]=[]
 at cpanel.pl line 1236, <DATA> line 1.
   cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/crts.html.tt", 1) called at cpanel.pl line 5221
   cpanel::cpanel::run_standard_mode() called at cpanel.pl line 843
   cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/crts.html.tt") called at cpanel.pl line 304

 

[cPanelMichael]

Hello,

It's possible the /home/$username/ssl/ssl.db.cache and /home/$username/ssl/ssl.db files were corrupted when the account was at it's disk space limit. Try moving them out of the way to see if that addresses the issue (the files are automatically regenerated):

mkdir /root/old-ssl-db/
mv /home/$username/ssl/ssl.db.cache /root/old-ssl-db/
mv /home/$username/ssl/ssl.db /root/old-ssl-db/

Thank you.

 

[Tristan_T39]

mkdir /root/old-ssl-db/
mv /home/$username/ssl/ssl.db.cache /root/old-ssl-db/
mv /home/$username/ssl/ssl.db /root/old-ssl-db/

It works!
Thank you so much!!!!

I now understand why the problem occurred: before removing the SSL certificat, I upgrade/downgrade the account with another package... I thought that the quota of the new package was "unlimited", but i was wrong... I did not see that the account was over quota after I upgrade/downgrade it

So, it would be a good idea, to display a "big warning" if an account becomes over quota after a package change

Thanks again

 

[cPanelMichael]

Hello,

I'm happy to see the issue is now fixed. I encourage you to open a feature request if you'd like to see additional functionality added to the product (e.g. require verification when changing the package of an account when it affects quota):

Submit A Feature Request

Thanks!