Customer contacted us saying his AutoSSL cert stopped working. It expired a week ago and wasn't auto renewed. Its the primary domain on his plan. All his addon domains have up to date certs.
When I run a check from WHM, on his account it comes back with this...
WARN (XID fzekvz) “username” does not own a domain named “www.mail.domain.com” on this server.
That's just a warn - so it most likely isn't the cause of the cert not being renewed - unfortunately, it doesn't get any further on the domain and doesn't list anything else about his primary domain - and it doesn't get renewed. The ssl check proceeds to check the remaining addons as normal. It's like this...
3:43:38 PM Checking “sub.domain.com” …
3:43:38 PM SUCCESS TLS Status: OK
Certificate expiry: 9/12/18, 12:00 AM UTC (90.39 days from now)
3:43:38 PM Checking “domain.com” …
3:43:38 PM WARN (XID fzekvz) “username” does not own a domain named “www.mail.domain.com” on this server.
3:43:38 PM Checking “sub.domain.com” …
3:43:38 PM SUCCESS TLS Status: OK
So it seems to be skipping it. when I look in the SSL Host Manager in WHM the certificate is showing as expired.
I'm wondering if anyone else has seen this before?
When I run a check from WHM, on his account it comes back with this...
WARN (XID fzekvz) “username” does not own a domain named “www.mail.domain.com” on this server.
That's just a warn - so it most likely isn't the cause of the cert not being renewed - unfortunately, it doesn't get any further on the domain and doesn't list anything else about his primary domain - and it doesn't get renewed. The ssl check proceeds to check the remaining addons as normal. It's like this...
3:43:38 PM Checking “sub.domain.com” …
3:43:38 PM SUCCESS TLS Status: OK
Certificate expiry: 9/12/18, 12:00 AM UTC (90.39 days from now)
3:43:38 PM Checking “domain.com” …
3:43:38 PM WARN (XID fzekvz) “username” does not own a domain named “www.mail.domain.com” on this server.
3:43:38 PM Checking “sub.domain.com” …
3:43:38 PM SUCCESS TLS Status: OK
So it seems to be skipping it. when I look in the SSL Host Manager in WHM the certificate is showing as expired.
I'm wondering if anyone else has seen this before?