AutoSSL does not resolve to any IPv4 addresses on the internet.

Webbice

Member
Jun 4, 2018
10
0
1
Netherlands
cPanel Access Level
Root Administrator
hi

I have a problem, autossl is not working, it keeps saying "does not resolve to any IPv4 addresses on the internet." the websites are woring fine. If I ping a website it's getting a relpay for a IPv4 address.


hope someone can help me.
 

Attachments

cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,266
1,300
363
Houston
Hello,


I am able to reach the sites without issue using dig +trace and curl requests. this leads to a potential misconfiguration on the server itself. Is the server NAT routed (meaning do you have a public/private IP?)


Thanks!
 

cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,266
1,300
363
Houston
Hi @Webbice

Can you run the following and let me know the output?


Code:
cat /var/cpanel/cpnat
If it doesn't exist can you run the following:

Code:
/scripts/build_cpnat
If this needed to be generated can you also run the AutoSSL check once more and let me know if you continue to receive the same error?


Thanks!
 

cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,266
1,300
363
Houston
Hi @Webbice

Which IP is in the apache configuration file? The local IP address or the public IP address? Also I just wanted to let you know that one of your posts was removed for including identifying information (the actual IP address) it's best to remove this information on public forums - instead you can replace with <privateIP> or <publicIP> which I did for you in one post.

Thanks!
 

cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,266
1,300
363
Houston
Hi @Webbice


All of that looks normal for your circumstance. Can you please open a ticket for this issue using the link in my signature? Once opened please reply to this thread with the ticket ID so that we can update this thread with the outcome.

Thanks!
 

cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,266
1,300
363
Houston
Hi @Webbice


I noticed the ticket automatically closed in our ticket system and I was wondering if you identified whether or not the issue stemmed from a misconfiguration of the NAT routing as was suggested by the analysts?

Thanks!