SOLVED AutoSSL Error DNS does not mange

nixon7606

Registered
Aug 27, 2020
3
1
3
Centennial, CO
cPanel Access Level
Root Administrator
Im running into issues trying to issue SSL via autoSSL for two Domains. The Cpanel is the authoritative Nameserver for the domain.
The nameserver is resolving the domain if I run a dig command I also get the same response if I dig @8.8.8.8 for the domain. The records are there and answering any help or further troubleshooting would be appreciated. I have replaced the actual domain with "thatdomain"

Log for the AutoSSL run for “rmbit”: Tuesday, September 1, 2020 4:49:29 PM GMT-0600 (cPanel (powered by Sectigo))
4:49:29 PM AutoSSL’s configured provider is “cPanel (powered by Sectigo)”.
This AutoSSL provider does not poll for certificate availability immediately after a certificate request submission. Instead, it submits certificate requests then periodically polls the cPanel Store for each requested certificate and installs it after a successful retrieval. The system will record all requests, retrievals, and installations for the current AutoSSL run in this log.
Analyzing “rmbit”’s domains …
4:49:29 PM Analyzing “thatdomain.com” …
4:49:29 PM ERROR TLS Status: Defective
Certificate expiry: 9/1/21, 8:49 PM UTC (364.92 days from now)
ERROR Defect: OPENSSL_VERIFY: The certificate chain failed OpenSSL’s verification (0:18:DEPTH_ZERO_SELF_SIGNED_CERT).
4:49:29 PM Attempting to ensure the existence of necessary CAA records …
4:49:29 PM No CAA records were created.
4:49:29 PM Verifying 8 domains’ DNS management …
Verifying “cPanel (powered by Sectigo)”’s authorization on 8 domains via DNS CAA records …
4:49:46 PM WARN DNS query error (webdisk.thatdomain.com/NS): SERVFAIL (2)
WARN DNS query error (cpcontacts.thatdomain.com/NS): SERVFAIL (2)
WARN DNS query error (mail.thatdomain.com/NS): SERVFAIL (2)
WARN DNS query error (thatdomain.com/CAA): SERVFAIL (2)
4:49:46 PM CA authorized: “thatdomain.com”
4:49:46 PM WARN DNS query error (thatdomain.com/NS): SERVFAIL (2)
4:49:46 PM ERROR DNS does not manage “thatdomain.com”.
ERROR DNS does not manage “mail.thatdomain.com”.
ERROR DNS does not manage “webdisk.thatdomain.com”.
ERROR DNS does not manage “cpcontacts.thatdomain.com”.
4:49:46 PM WARN DNS query error (webmail.thatdomain.com/NS): SERVFAIL (2)
4:49:46 PM ERROR DNS does not manage “webmail.thatdomain.com”.
4:49:46 PM WARN DNS query error (www.thatdomain.com/NS): SERVFAIL (2)
4:49:46 PM ERROR DNS does not manage “www.thatdomain.com”.
4:49:46 PM WARN DNS query error (cpcalendars.thatdomain.com/NS): SERVFAIL (2)
4:49:46 PM ERROR DNS does not manage “cpcalendars.thatdomain.com”.
4:49:46 PM WARN DNS query error (www.thatdomain.com/CAA): SERVFAIL (2)
4:49:46 PM CA authorized: “www.thatdomain.com”
4:49:46 PM WARN DNS query error (webmail.thatdomain.com/CAA): SERVFAIL (2)
4:49:46 PM CA authorized: “webmail.thatdomain.com”
4:49:46 PM WARN DNS query error (cpanel.thatdomain.com/CAA): SERVFAIL (2)
4:49:46 PM CA authorized: “cpanel.thatdomain.com”
4:49:46 PM WARN DNS query error (cpcontacts.thatdomain.com/CAA): SERVFAIL (2)
4:49:46 PM CA authorized: “cpcontacts.thatdomain.com”
4:49:46 PM WARN DNS query error (webdisk.thatdomain.com/CAA): SERVFAIL (2)
4:49:46 PM CA authorized: “webdisk.thatdomain.com”
4:49:46 PM WARN DNS query error (cpcalendars.thatdomain.com/CAA): SERVFAIL (2)
4:49:46 PM CA authorized: “cpcalendars.thatdomain.com”
4:49:47 PM WARN DNS query error (cpanel.thatdomain.com/NS): SERVFAIL (2)
4:49:47 PM ERROR DNS does not manage “cpanel.thatdomain.com”.
DNS does not manage any of this user’s 8 domains.
4:49:59 PM WARN DNS query error (mail.thatdomain.com/CAA): SERVFAIL (2)
4:49:59 PM CA authorized: “mail.thatdomain.com”
“cPanel (powered by Sectigo)” is authorized to issue certificates for 8 of this user’s 8 domains.
4:49:59 PM AutoSSL cannot increase “rmbit”’s SSL coverage.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!