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AutoSSL error: failed domain control validation

Discussion in 'Security' started by GoWilkes, Jan 10, 2017.

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  1. GoWilkes

    GoWilkes Well-Known Member

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    I tried running AutoSSL for the first time last night, and today the log has dozens of errors that are virtually identical, except for the domain name:

    Code:
    3:38:03 AM WARN The domain “example.com” failed domain control validation: The content “28” of the <abbr title="Domain Control Validation">DCV</abbr> file, as accessed at “<a href="http://example.com/12483.BIN_AUTOSSL_CHECK_PL__.OwuUf5uN.cpaneldcv">http://example.com/12483.BIN_AUTOSSL_CHECK_PL__.OwuUf5uN.cpaneldcv</a>”, did not match the expected value. at bin/autossl_check.pl line 540.
    No cert was created for any of the domains, and there's currently no temp file (although I guess it could have been created and deleted). These are all just regular accounts created through cPanel.

    As far as I can tell, AutoSSL created 48 certificates, and gave this error on 93 accounts (which includes subdomains).

    I'm using WHM 60.0 (build 32), if that makes a difference.

    TIA!
     
    #1 GoWilkes, Jan 10, 2017
    Last edited by a moderator: Jan 11, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The error message suggests the domain validation process is failing. Could you open a support ticket using the link in my signature so we can take a closer look to see what's happening? Feel free to post the ticket number here and we can make sure this thread is updated with the outcome.

    Thank you.
     
  3. GoWilkes

    GoWilkes Well-Known Member

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    It's supposed to run again automatically at 3:38am, so I'll see if the next run does the same thing. If so, I'll submit a ticket, and if not then I'll update. Thanks, Michael!
     
  4. GoWilkes

    GoWilkes Well-Known Member

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    Well, as an update, it looks like tonight's iteration fixed a lot of the errors. Not all, but a lot of them. Now I'm seeing a lot of different errors, but I'm thinking that maybe they'll fix themselves on the next run, too.

    So before I create a ticket, I think I'll let it just sit in the corner and think about what it's done for a few days. If it still hasn't learned it's lesson, I'll turn it in.

    Thanks again, Michael!
     
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