The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

AutoSSL error

Discussion in 'Security' started by N Webber, Sep 30, 2016.

  1. N Webber

    N Webber Registered

    Joined:
    Sep 8, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    I have successfully used AutoSSL on 3 other servers I run, but with this particular one it is not working but there is no error:

    Log for the AutoSSL run for “****”: Friday, September 30, 2016 5:32:54 PM GMT+0100 (cPanel (powered by Comodo))
    4:32:54 PM This system has AutoSSL set to use “cPanel (powered by Comodo)”.
    4:32:54 PM Checking websites for “****” …
    4:32:54 PM The website “****”, owned by “****”, has no SSL certificate. AutoSSL will attempt to obtain a new certificate and install it.
    4:32:54 PM The system will attempt to renew SSL certificates for the following websites:
    4:32:54 PM ****** (*******)
    4:32:54 PM The system has completed the AutoSSL check for “****”.
    4:32:54 PM The system has finished checking 1 user.

    I noticed there is still a "+" on the log file indicating that it is still running, but I checked in the logs - /var/cpanel/logs/autossl/ for the process ID and the process ID was not running so task must be completed, so not sure why it says that.

    Also in your documentation it says: (Manage AutoSSL - Documentation - cPanel Documentation):
    The AutoSSL feature requires outbound access to the store.cpanel.net server over port 443.

    So I tried "ping store.cpanel.net" which pings back also, so it's not firewall issue, although I have disabled it also and is still not working.

    I know the log shows that it says it is installing a certificate, but when I visit https://**** it is not working.
    Can you please advise?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,814
    Likes Received:
    672
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    It can sometimes take up a few hours before Comodo issues the certificate. The following utility runs every five minutes as part of a cron job to see if a certificate has been processed:

    Code:
    /usr/local/cpanel/bin/autossl_check_cpstore_queue
    Your system will automatically stop attempting to retrieve a certificate after 86400 seconds (1 day), so if it hasn't been issued within this time, it's removed from the queue and you will no longer see the "processing" message in the AutoSSL logs.

    Could you verify if the certificate request was processed since you opened this thread?

    Thank you.
     
  3. N Webber

    N Webber Registered

    Joined:
    Sep 8, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    Ok, thanks for letting me know how it works.

    It still has the "+" under all the logs, so my one from the 30th september all the way up to today the 5th as it runs everyday.

    I ran that command you sent, here is the output:
    Code:
    root@server1 [~]# /usr/local/cpanel/bin/autossl_check_cpstore_queue
    warn [autossl_check_cpstore_queue] Cpanel::Exception::IO::FileOpenError/(XID vab  6qd) The system failed to open the file â/var/cpanel/logs/autossl/2016-09-27T01:  12:01Z/jsonâ
      at /usr/local/cpanel/Cpanel/Exception.pm line 73.
      Cpanel::Exception::create("IO::FileOpenError", HASH(0x36f4a80)) called a  t /usr/local/cpanel/Cpanel/Autodie/Sys/Open.pm line 37
      Cpanel::Autodie::Sys::Open::sysopen(GLOB(0x36f4a98), "/var/cpanel/logs/a  utossl/2016-09-27T01:12:01Z/json", 1025, 384) called at /usr/local/cpanel/Cpanel  /SSL/Auto/Log.pm line 293
      Cpanel::SSL::Auto::Log::new("Cpanel::SSL::Auto::Log", "start_time", "201  6-09-27T01:12:01Z") called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line  490
      Cpanel::SSL::Auto::Provider::_create_logger(Cpanel::SSL::Auto::Provider:  :cPanel=HASH(0x36f4858), "start_time", "2016-09-27T01:12:01Z") called at /usr/lo  cal/cpanel/Cpanel/SSL/Auto/Provider.pm line 273
      Cpanel::SSL::Auto::Provider::resume_logging(Cpanel::SSL::Auto::Provider:  :cPanel=HASH(0x36f4858), "2016-09-27T01:12:01Z") called at bin/autossl_check_cps  tore_queue.pl line 299
      bin::autossl_check_cpstore_queue::_init_provider_obj(bin::autossl_check_  cpstore_queue=HASH(0x2ef1ce8), HASH(0x36f4540)) called at bin/autossl_check_cpst  ore_queue.pl line 178
      bin::autossl_check_cpstore_queue::_process_user(bin::autossl_check_cpsto  re_queue=HASH(0x2ef1ce8), "sefts") called at bin/autossl_check_cpstore_queue.pl  line 129
      bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel  /3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
      eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpa  nel_lib/Try/Tiny.pm line 71
      Try::Tiny::try(CODE(0x36b5c90), Try::Tiny::Catch=REF(0x331fb28)) called  at bin/autossl_check_cpstore_queue.pl line 141
      bin::autossl_check_cpstore_queue::_run_maybe_captured(bin::autossl_check  _cpstore_queue=HASH(0x2ef1ce8)) called at bin/autossl_check_cpstore_queue.pl lin  e 80
      bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel  /Cpanel/CaptureFH.pm line 50
      Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/loca  l/cpanel/logs/error_log", CODE(0x2db3ec0)) called at bin/autossl_check_cpstore_q  ueue.pl line 81
      bin::autossl_check_cpstore_queue::run(bin::autossl_check_cpstore_queue=H  ASH(0x2ef1ce8)) called at bin/autossl_check_cpstore_queue.pl line 64
    
    warn [autossl_check_cpstore_queue] Cpanel::Exception::IO::FileOpenError/(XID exp  w39) The system failed to open the file â/var/cpanel/logs/autossl/2016-09-27T01:  12:01Z/jsonâ
      at /usr/local/cpanel/Cpanel/Exception.pm line 73.
      Cpanel::Exception::create("IO::FileOpenError", HASH(0x371b378)) called a  t /usr/local/cpanel/Cpanel/Autodie/Sys/Open.pm line 37
      Cpanel::Autodie::Sys::Open::sysopen(GLOB(0x37076b8), "/var/cpanel/logs/a  utossl/2016-09-27T01:12:01Z/json", 1025, 384) called at /usr/local/cpanel/Cpanel  /SSL/Auto/Log.pm line 293
      Cpanel::SSL::Auto::Log::new("Cpanel::SSL::Auto::Log", "start_time", "201  6-09-27T01:12:01Z") called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line  490
      Cpanel::SSL::Auto::Provider::_create_logger(Cpanel::SSL::Auto::Provider:  :cPanel=HASH(0x36f46c0), "start_time", "2016-09-27T01:12:01Z") called at /usr/lo  cal/cpanel/Cpanel/SSL/Auto/Provider.pm line 273
      Cpanel::SSL::Auto::Provider::resume_logging(Cpanel::SSL::Auto::Provider:  :cPanel=HASH(0x36f46c0), "2016-09-27T01:12:01Z") called at bin/autossl_check_cps  tore_queue.pl line 299
      bin::autossl_check_cpstore_queue::_init_provider_obj(bin::autossl_check_  cpstore_queue=HASH(0x2ef1ce8), HASH(0x3722a20)) called at bin/autossl_check_cpst  ore_queue.pl line 178
      bin::autossl_check_cpstore_queue::_process_user(bin::autossl_check_cpsto  re_queue=HASH(0x2ef1ce8), "ls") called at bin/autossl_check_cpstore_queue.pl lin  e 129
      bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel  /3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
      eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpa  nel_lib/Try/Tiny.pm line 71
      Try::Tiny::try(CODE(0x36b5c90), Try::Tiny::Catch=REF(0x36f44e0)) called  at bin/autossl_check_cpstore_queue.pl line 141
      bin::autossl_check_cpstore_queue::_run_maybe_captured(bin::autossl_check  _cpstore_queue=HASH(0x2ef1ce8)) called at bin/autossl_check_cpstore_queue.pl lin  e 80
      bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel  /Cpanel/CaptureFH.pm line 50
      Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/loca  l/cpanel/logs/error_log", CODE(0x2db3ec0)) called at bin/autossl_check_cpstore_q  ueue.pl line 81
      bin::autossl_check_cpstore_queue::run(bin::autossl_check_cpstore_queue=H  ASH(0x2ef1ce8)) called at bin/autossl_check_cpstore_queue.pl line 64
    
    root@server1 [~]#
    
    
    Any help would be appreciated, thanks.
     
    #3 N Webber, Oct 5, 2016
    Last edited by a moderator: Oct 5, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,814
    Likes Received:
    672
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Could you open a support ticket using the link in my signature so we can take a closer look at that error message? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. N Webber

    N Webber Registered

    Joined:
    Sep 8, 2016
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    UK
    cPanel Access Level:
    Root Administrator
    7752339
     
    #5 N Webber, Oct 5, 2016
    Last edited by a moderator: Oct 5, 2016
Loading...

Share This Page