kernow

Well-Known Member
Jul 23, 2004
965
34
178
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Root Administrator
Getting lots of autossl errors in/usr/local/cpanel/logs/error_log
example:
[2016-09-25 16:09:01 +0000] warn [autossl_check_cpstore_queue] Cpanel::Exception::IO::FileOpenError/(XID h7y35w) The system failed to open the file “/var/cpanel/logs/autossl/2016-08-08T01:58:01Z/json” because of an error: No such file or directory
Any ideas?
 

kernow

Well-Known Member
Jul 23, 2004
965
34
178
cPanel Access Level
Root Administrator
Hi,
cPanel version is 58 build 31
Here's another example from the start of the log, actual log is several hundred lines of simular output so only include a few below:
/usr/local/cpanel/logs/error_log:

Code:
[2016-10-05 19:04:01 +0000] warn [autossl_check_cpstore_queue] Cpanel::Exception::IO::FileOpenError/(XID 2bpt8h) The system failed to open the file “/var/cpanel/logs/autossl/2016-08-08T01:58:01Z/json” because of an error: No such file or directory
at /usr/local/cpanel/Cpanel/Exception.pm line 73.
    Cpanel::Exception::create("IO::FileOpenError", HASH(0x4743540)) called at /usr/local/cpanel/Cpanel/Autodie/Sys/Open.pm line 37
    Cpanel::Autodie::Sys::Open::sysopen(GLOB(0x4743558), "/var/cpanel/logs/autossl/2016-08-08T01:58:01Z/json", 1025, 384) called at /usr/local/cpanel/Cpanel/SSL/Auto/Log.pm line 293
    Cpanel::SSL::Auto::Log::new("Cpanel::SSL::Auto::Log", "start_time", "2016-08-08T01:58:01Z") called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 490
    Cpanel::SSL::Auto::Provider::_create_logger(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x4743318), "start_time", "2016-08-08T01:58:01Z") called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 273
    Cpanel::SSL::Auto::Provider::resume_logging(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x4743318), "2016-08-08T01:58:01Z") called at bin/autossl_check_cpstore_queue.pl line 299
    bin::autossl_check_cpstore_queue::_init_provider_obj(bin::autossl_check_cpstore_queue=HASH(0x4418598), HASH(0x4742f10)) called at bin/autossl_check_cpstore_queue.pl line 178
    bin::autossl_check_cpstore_queue::_process_user(bin::autossl_check_cpstore_queue=HASH(0x4418598), "fronti08") called at bin/autossl_check_cpstore_queue.pl line 129
    bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
    Try::Tiny::try(CODE(0x4706c68), Try::Tiny::Catch=REF(0x3c15908)) called at bin/autossl_check_cpstore_queue.pl line 141
    bin::autossl_check_cpstore_queue::_run_maybe_captured(bin::autossl_check_cpstore_queue=HASH(0x4418598)) called at bin/autossl_check_cpstore_queue.pl line 80
    bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50
    Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x44185f8)) called at bin/autossl_check_cpstore_queue.pl line 81
    bin::autossl_check_cpstore_queue::run(bin::autossl_check_cpstore_queue=HASH(0x4418598)) called at bin/autossl_check_cpstore_queue.pl line 64
at bin/autossl_check_cpstore_queue.pl line 139.
    bin::autossl_check_cpstore_queue::__ANON__(Cpanel::Exception::IO::FileOpenError=HASH(0x4749798)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103
    Try::Tiny::try(CODE(0x4706c68), Try::Tiny::Catch=REF(0x3c15908)) called at bin/autossl_check_cpstore_queue.pl line 141
    bin::autossl_check_cpstore_queue::_run_maybe_captured(bin::autossl_check_cpstore_queue=HASH(0x4418598)) called at bin/autossl_check_cpstore_queue.pl line 80
    bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50
    Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x44185f8)) called at bin/autossl_check_cpstore_queue.pl line 81
    bin::autossl_check_cpstore_queue::run(bin::autossl_check_cpstore_queue=HASH(0x4418598)) called at bin/autossl_check_cpstore_queue.pl line 64
[2016-10-05 19:09:01 +0000] warn [autossl_check_cpstore_queue] Cpanel::Exception::IO::FileOpenError/(XID gwuet2) The system failed to open the file “/var/cpanel/logs/autossl/2016-08-08T01:58:01Z/json” because of an error: No such file or directory
at /usr/local/cpanel/Cpanel/Exception.pm line 73.
    Cpanel::Exception::create("IO::FileOpenError", HASH(0x4909540)) called at /usr/local/cpanel/Cpanel/Autodie/Sys/Open.pm line 37
    Cpanel::Autodie::Sys::Open::sysopen(GLOB(0x4909558), "/var/cpanel/logs/autossl/2016-08-08T01:58:01Z/json", 1025, 384) called at /usr/local/cpanel/Cpanel/SSL/Auto/Log.pm line 293
    Cpanel::SSL::Auto::Log::new("Cpanel::SSL::Auto::Log", "start_time", "2016-08-08T01:58:01Z") called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 490
    Cpanel::SSL::Auto::Provider::_create_logger(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x4909318), "start_time", "2016-08-08T01:58:01Z") called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider.pm line 273
    Cpanel::SSL::Auto::Provider::resume_logging(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x4909318), "2016-08-08T01:58:01Z") called at bin/autossl_check_cpstore_queue.pl line 299
    bin::autossl_check_cpstore_queue::_init_provider_obj(bin::autossl_check_cpstore_queue=HASH(0x45de598), HASH(0x4908f10)) called at bin/autossl_check_cpstore_queue.pl line 178
    bin::autossl_check_cpstore_queue::_process_user(bin::autossl_check_cpstore_queue=HASH(0x45de598), "fronti08") called at bin/autossl_check_cpstore_queue.pl line 129
    bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80
    eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71
    Try::Tiny::try(CODE(0x48ccc68), Try::Tiny::Catch=REF(0x4491c98)) called at bin/autossl_check_cpstore_queue.pl line 141
    bin::autossl_check_cpstore_queue::_run_maybe_captured(bin::autossl_check_cpstore_queue=HASH(0x45de598)) called at bin/autossl_check_cpstore_queue.pl line 80
    bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50
    Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x45de5f8)) called at bin/autossl_check_cpstore_queue.pl line 81
    bin::autossl_check_cpstore_queue::run(bin::autossl_check_cpstore_queue=HASH(0x45de598)) called at bin/autossl_check_cpstore_queue.pl line 64
at bin/autossl_check_cpstore_queue.pl line 139.
    bin::autossl_check_cpstore_queue::__ANON__(Cpanel::Exception::IO::FileOpenError=HASH(0x490f798)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103
    Try::Tiny::try(CODE(0x48ccc68), Try::Tiny::Catch=REF(0x4491c98)) called at bin/autossl_check_cpstore_queue.pl line 141
    bin::autossl_check_cpstore_queue::_run_maybe_captured(bin::autossl_check_cpstore_queue=HASH(0x45de598)) called at bin/autossl_check_cpstore_queue.pl line 80
    bin::autossl_check_cpstore_queue::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50
    Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x45de5f8)) called at bin/autossl_check_cpstore_queue.pl line 81
    bin::autossl_check_cpstore_queue::run(bin::autossl_check_cpstore_queue=HASH(0x45de598)) called at bin/autossl_check_cpstore_queue.pl line 64
 
Last edited by a moderator:

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
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Hello @kernow,

Thank you for updating us with the outcome of the support ticket. Internal case CPANEL-9234 is now open to address an issue where the AutoSSL log file expires and is removed, but the certificate request remains in the AutoSSL queue. This can lead to the error messages reported in your original post. I'll update this thread again once the resolution is published.

Thank you.