SOLVED AutoSSL Errors DNS DCV

Feb 25, 2019
8
0
1
Roma
cPanel Access Level
Root Administrator
Hello,
i have problem on autossl:

Code:
DNS DCV: The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=zjArUofGfUm_CL48mrPNlqKUox_jqKktDzHc81LJJIKy2lvGIWlav3DlW1E7Jg9V”.; HTTP DCV: The system queried for a temporary file at “http://example.com/.well-known/pki-validation/C717482B82DE99BB6AA6FF82541D80C6.txt”, but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.
my .htaccess is:
Code:
# BEGIN WordPress

<IfModule mod_rewrite.c>

RewriteEngine On

RewriteBase /

RewriteCond %{REQUEST_URI} !^/[0-9]+\..+\.cpaneldcv$

RewriteCond %{REQUEST_URI} !^/\.well-known/cpanel-dcv/[0-9a-zA-Z_-]+$

RewriteCond %{REQUEST_URI} !^/[A-F0-9]{32}\.txt$

RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt$

RewriteRule ^index\.php$ - [L]

RewriteCond %{REQUEST_FILENAME} !-f

RewriteCond %{REQUEST_FILENAME} !-d

RewriteRule . /index.php [L]

</IfModule>


# END WordPress
What shoild i do?
thanks
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Hello @MarcoConsulting,

Can you verify the DNS for the domain name associated with the AutoSSL request is hosted on the cPanel & WHM server? Or, are you manually populating the DNS records for this domain at it's DNS host? Also, which cPanel & WHM version is installed on this server?

Thank you.
 
Feb 25, 2019
8
0
1
Roma
cPanel Access Level
Root Administrator
I set the DNS from my dns provider,
but whm had set his dns zone, so they are not equal.
But autossl said something about file .txt that i haven't under pki-validation, attention the autossl check every time change the temporary file name.
WHM & Cpanel version = 78.0.11
 
Feb 25, 2019
8
0
1
Roma
cPanel Access Level
Root Administrator
this is the autoconfig log:
[removed due to inclusion of real domain name and username]
7:55:20 PM ERROR Impediment: TOTAL_DCV_FAILURE: Every domain failed DCV.
7:55:20 PM The system has completed the AutoSSL check for “removed”.



which dns i have to edit?
the hosting dns or the dns zone cpanel or dns zone whm ?? and how?
 
Last edited by a moderator:
Feb 25, 2019
8
0
1
Roma
cPanel Access Level
Root Administrator
I created a test file under pki-validation and with curl i got it...
i have problem with autossl only with a few domain, the dns are pretty equal.
Can the staff tell mo how resolve? or how to setup correctly the DNS DCV ???
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Hello @MarcoConsulting,

The DNS-based domain control validation is not supported if the DNS for the domain is hosted on a remote server. The entries you had to the local DNS zone will have no effect on the validation process if the DNS is hosted elsewhere. That said, the HTTP-based validation should still be able to succeed. Can you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and I'll link this thread to it.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Hello @MarcoConsulting,

I'm glad to see the issue was solved. Here's part of the response in the ticket that explained the cause of the problem:

In AutoSSL, IPv6 checks take precedent and because these records do not resolve, the SSL checks fail. To address this, the IPv6 records should either be removed or updated to an address that is bound and resolves to the server.
Thank you.