AutoSSL fail for cPanel virtual domains (webmail, webdisk etc.)

maudam

Registered
Dec 16, 2021
1
0
1
Italy
cPanel Access Level
Root Administrator
Hi all,

having troubles with autossl / sectigo.

I have 10 domains on a server. Some domains have dns server on the same host, while other domains have dns servers on customer's provider.

For these some entries on dns zone where created:
example.com
www.example.com
webmail.example.com
etc..

When autossl run for these domains, it try with DNS DCV and fail 'cause it can't use DNS so fallback to HTTP DCV but for some URLs it return errors.

On domains like example.com or www.example.com everything is right and certificates are released.
For virtual domains like webmail.example.com, webdisk.example.com autossl fail with error:

DNS DCV: No local authority: “webmail.example.com”; HTTP DCV: “cPanel (powered by Sectigo)” forbids DCV HTTP redirections

Autossl telling that it can't proceed with DNS DVC and HTTP DCV fail due to redirection.

How can i set things in order to receive certificates for these URLs ?



Thanks