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AutoSSL failed Error

Discussion in 'Security' started by Tirazis, Oct 10, 2016.

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  1. Tirazis

    Tirazis Registered

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    Hi

    some of domain and accounts in my VPS have an error when Run AutoSSL.
    in an account all subdomains have ssl but main domain ssl is empty, when run AutoSSL this error shows in a log file:

    [Deleted - Please Remove Real Domain Names From the Output]

    Please help me how to solve this error.

    Best.
     
    #1 Tirazis, Oct 10, 2016
    Last edited by a moderator: Oct 10, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you post the AutoSSL error output again, ensuring to remove references to real domain names, usernames, and IP addresses? Information on reviewing the AutoSSL log files is available at:

    Manage AutoSSL - Documentation - cPanel Documentation

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Oct 11, 2016
  3. Tirazis

    Tirazis Registered

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    Hello

    Code:
     2:40:28 AM ERROR AutoSSL failed to request an SSL certificate for “domain name” because of an error: Cpanel::Exception::cPStoreError/(XID hr33us) The cPanel Store returned an error (X::Item::Validation) in response to the request “POST ssl/certificate/free”: Generic exception at /usr/local/cpanel/Cpanel/Exception.pm line 73. Cpanel::Exception::create("cPStoreError", HASH(0x4aed370)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 231 Cpanel::cPStore::__ANON__(Cpanel::Exception::HTTP::Server=HASH(0x49ea8d0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x49ebb88), Try::Tiny::Catch=REF(0x4b904f0)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 239 Cpanel::cPStore::_request(Cpanel::cPStore::LicenseAuthn=HASH(0x3fc51b0), "post", "ssl/certificate/free", "item_params", HASH(0x4a592f8)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 178 Cpanel::cPStore::post(Cpanel::cPStore::LicenseAuthn=HASH(0x3fc51b0), "ssl/certificate/free", "item_params", HASH(0x4a592f8)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 137 Cpanel::SSL::Auto::Provider::cPanel::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x3e651e8), Try::Tiny::Catch=REF(0x4b90b50)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 161 Cpanel::SSL::Auto::Provider::cPanel::renew_ssl_for_vhosts(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x3af9370), "user", "domain name", ARRAY(0x49b0ee8)) called at bin/autossl_check.pl line 253 bin::autossl_check::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4a01ed0), Try::Tiny::Catch=REF(0x4a09610)) called at bin/autossl_check.pl line 260 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/PIDFile.pm line 101 Cpanel::PIDFile::do("Cpanel::PIDFile", "/var/cpanel/autossl_check.pid", CODE(0x321afa8)) called at bin/autossl_check.pl line 281 bin::autossl_check::_run_maybe_captured("--all") called at bin/autossl_check.pl line 107 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x326f410)) called at bin/autossl_check.pl line 108 bin::autossl_check::run("--all") called at bin/autossl_check.pl line 76


    Code:
    2:41:08 AM ERROR AutoSSL failed to request an SSL certificate for “Domain Name” because of an error: Cpanel::Exception::cPStoreError/(XID tbtev6) The cPanel Store returned an error (X::Item::Validation) in response to the request “POST ssl/certificate/free”: Generic exception at /usr/local/cpanel/Cpanel/Exception.pm line 73. Cpanel::Exception::create("cPStoreError", HASH(0x4b8c718)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 231 Cpanel::cPStore::__ANON__(Cpanel::Exception::HTTP::Server=HASH(0x4b90e08)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x4b8ca60), Try::Tiny::Catch=REF(0x4b8cb38)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 239 Cpanel::cPStore::_request(Cpanel::cPStore::LicenseAuthn=HASH(0x4a24318), "post", "ssl/certificate/free", "item_params", HASH(0x4b0cfd8)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 178 Cpanel::cPStore::post(Cpanel::cPStore::LicenseAuthn=HASH(0x4a24318), "ssl/certificate/free", "item_params", HASH(0x4b0cfd8)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 137 Cpanel::SSL::Auto::Provider::cPanel::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4b8c6b8), Try::Tiny::Catch=REF(0x4b8dfd0)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 161 Cpanel::SSL::Auto::Provider::cPanel::renew_ssl_for_vhosts(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x3af9370), "username", "domain name", ARRAY(0x3e65110)) called at bin/autossl_check.pl line 253 bin::autossl_check::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4b90868), Try::Tiny::Catch=REF(0x3fc25b8)) called at bin/autossl_check.pl line 260 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/PIDFile.pm line 101 Cpanel::PIDFile::do("Cpanel::PIDFile", "/var/cpanel/autossl_check.pid", CODE(0x321afa8)) called at bin/autossl_check.pl line 281 bin::autossl_check::_run_maybe_captured("--all") called at bin/autossl_check.pl line 107 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x326f410)) called at bin/autossl_check.pl line 108 bin::autossl_check::run("--all") called at bin/autossl_check.pl line 76
    Code:
     2:41:29 AM ERROR AutoSSL failed to request an SSL certificate for “domain name” because of an error: Cpanel::Exception::cPStoreError/(XID e77g4j) The cPanel Store returned an error (X::Item::Validation) in response to the request “POST ssl/certificate/free”: Generic exception at /usr/local/cpanel/Cpanel/Exception.pm line 73. Cpanel::Exception::create("cPStoreError", HASH(0x4a66100)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 231 Cpanel::cPStore::__ANON__(Cpanel::Exception::HTTP::Server=HASH(0x4a65908)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x4b17c78), Try::Tiny::Catch=REF(0x4b30ff0)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 239 Cpanel::cPStore::_request(Cpanel::cPStore::LicenseAuthn=HASH(0x4b1b208), "post", "ssl/certificate/free", "item_params", HASH(0x4a65a28)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 178 Cpanel::cPStore::post(Cpanel::cPStore::LicenseAuthn=HASH(0x4b1b208), "ssl/certificate/free", "item_params", HASH(0x4a65a28)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 137 Cpanel::SSL::Auto::Provider::cPanel::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4a61ec0), Try::Tiny::Catch=REF(0x4b30b70)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 161 Cpanel::SSL::Auto::Provider::cPanel::renew_ssl_for_vhosts(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x3af9370), "username", "domain name", ARRAY(0x4a9fa20)) called at bin/autossl_check.pl line 253 bin::autossl_check::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4b8c628), Try::Tiny::Catch=REF(0x4ac27d0)) called at bin/autossl_check.pl line 260 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/PIDFile.pm line 101 Cpanel::PIDFile::do("Cpanel::PIDFile", "/var/cpanel/autossl_check.pid", CODE(0x321afa8)) called at bin/autossl_check.pl line 281 bin::autossl_check::_run_maybe_captured("--all") called at bin/autossl_check.pl line 107 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x326f410)) called at bin/autossl_check.pl line 108 bin::autossl_check::run("--all") called at bin/autossl_check.pl line 76
    and some other like this.

    thank you.
     
    #3 Tirazis, Oct 12, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    It's possible your server is reaching a rate limit for certificate requests. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Oct 14, 2016
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