Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

AutoSSL failed Error

Discussion in 'Security' started by Tirazis, Oct 10, 2016.

Tags:
  1. Tirazis

    Tirazis Registered

    Joined:
    Oct 10, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Shiraz
    cPanel Access Level:
    Root Administrator
    Hi

    some of domain and accounts in my VPS have an error when Run AutoSSL.
    in an account all subdomains have ssl but main domain ssl is empty, when run AutoSSL this error shows in a log file:

    [Deleted - Please Remove Real Domain Names From the Output]

    Please help me how to solve this error.

    Best.
     
    #1 Tirazis, Oct 10, 2016
    Last edited by a moderator: Oct 10, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,758
    Likes Received:
    1,886
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Could you post the AutoSSL error output again, ensuring to remove references to real domain names, usernames, and IP addresses? Information on reviewing the AutoSSL log files is available at:

    Manage AutoSSL - Documentation - cPanel Documentation

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Oct 11, 2016
  3. Tirazis

    Tirazis Registered

    Joined:
    Oct 10, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Shiraz
    cPanel Access Level:
    Root Administrator
    Hello

    Code:
     2:40:28 AM ERROR AutoSSL failed to request an SSL certificate for “domain name” because of an error: Cpanel::Exception::cPStoreError/(XID hr33us) The cPanel Store returned an error (X::Item::Validation) in response to the request “POST ssl/certificate/free”: Generic exception at /usr/local/cpanel/Cpanel/Exception.pm line 73. Cpanel::Exception::create("cPStoreError", HASH(0x4aed370)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 231 Cpanel::cPStore::__ANON__(Cpanel::Exception::HTTP::Server=HASH(0x49ea8d0)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x49ebb88), Try::Tiny::Catch=REF(0x4b904f0)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 239 Cpanel::cPStore::_request(Cpanel::cPStore::LicenseAuthn=HASH(0x3fc51b0), "post", "ssl/certificate/free", "item_params", HASH(0x4a592f8)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 178 Cpanel::cPStore::post(Cpanel::cPStore::LicenseAuthn=HASH(0x3fc51b0), "ssl/certificate/free", "item_params", HASH(0x4a592f8)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 137 Cpanel::SSL::Auto::Provider::cPanel::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x3e651e8), Try::Tiny::Catch=REF(0x4b90b50)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 161 Cpanel::SSL::Auto::Provider::cPanel::renew_ssl_for_vhosts(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x3af9370), "user", "domain name", ARRAY(0x49b0ee8)) called at bin/autossl_check.pl line 253 bin::autossl_check::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4a01ed0), Try::Tiny::Catch=REF(0x4a09610)) called at bin/autossl_check.pl line 260 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/PIDFile.pm line 101 Cpanel::PIDFile::do("Cpanel::PIDFile", "/var/cpanel/autossl_check.pid", CODE(0x321afa8)) called at bin/autossl_check.pl line 281 bin::autossl_check::_run_maybe_captured("--all") called at bin/autossl_check.pl line 107 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x326f410)) called at bin/autossl_check.pl line 108 bin::autossl_check::run("--all") called at bin/autossl_check.pl line 76


    Code:
    2:41:08 AM ERROR AutoSSL failed to request an SSL certificate for “Domain Name” because of an error: Cpanel::Exception::cPStoreError/(XID tbtev6) The cPanel Store returned an error (X::Item::Validation) in response to the request “POST ssl/certificate/free”: Generic exception at /usr/local/cpanel/Cpanel/Exception.pm line 73. Cpanel::Exception::create("cPStoreError", HASH(0x4b8c718)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 231 Cpanel::cPStore::__ANON__(Cpanel::Exception::HTTP::Server=HASH(0x4b90e08)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x4b8ca60), Try::Tiny::Catch=REF(0x4b8cb38)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 239 Cpanel::cPStore::_request(Cpanel::cPStore::LicenseAuthn=HASH(0x4a24318), "post", "ssl/certificate/free", "item_params", HASH(0x4b0cfd8)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 178 Cpanel::cPStore::post(Cpanel::cPStore::LicenseAuthn=HASH(0x4a24318), "ssl/certificate/free", "item_params", HASH(0x4b0cfd8)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 137 Cpanel::SSL::Auto::Provider::cPanel::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4b8c6b8), Try::Tiny::Catch=REF(0x4b8dfd0)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 161 Cpanel::SSL::Auto::Provider::cPanel::renew_ssl_for_vhosts(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x3af9370), "username", "domain name", ARRAY(0x3e65110)) called at bin/autossl_check.pl line 253 bin::autossl_check::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4b90868), Try::Tiny::Catch=REF(0x3fc25b8)) called at bin/autossl_check.pl line 260 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/PIDFile.pm line 101 Cpanel::PIDFile::do("Cpanel::PIDFile", "/var/cpanel/autossl_check.pid", CODE(0x321afa8)) called at bin/autossl_check.pl line 281 bin::autossl_check::_run_maybe_captured("--all") called at bin/autossl_check.pl line 107 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x326f410)) called at bin/autossl_check.pl line 108 bin::autossl_check::run("--all") called at bin/autossl_check.pl line 76
    Code:
     2:41:29 AM ERROR AutoSSL failed to request an SSL certificate for “domain name” because of an error: Cpanel::Exception::cPStoreError/(XID e77g4j) The cPanel Store returned an error (X::Item::Validation) in response to the request “POST ssl/certificate/free”: Generic exception at /usr/local/cpanel/Cpanel/Exception.pm line 73. Cpanel::Exception::create("cPStoreError", HASH(0x4a66100)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 231 Cpanel::cPStore::__ANON__(Cpanel::Exception::HTTP::Server=HASH(0x4a65908)) called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 103 Try::Tiny::try(CODE(0x4b17c78), Try::Tiny::Catch=REF(0x4b30ff0)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 239 Cpanel::cPStore::_request(Cpanel::cPStore::LicenseAuthn=HASH(0x4b1b208), "post", "ssl/certificate/free", "item_params", HASH(0x4a65a28)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 178 Cpanel::cPStore::post(Cpanel::cPStore::LicenseAuthn=HASH(0x4b1b208), "ssl/certificate/free", "item_params", HASH(0x4a65a28)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 137 Cpanel::SSL::Auto::Provider::cPanel::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4a61ec0), Try::Tiny::Catch=REF(0x4b30b70)) called at /usr/local/cpanel/Cpanel/SSL/Auto/Provider/cPanel.pm line 161 Cpanel::SSL::Auto::Provider::cPanel::renew_ssl_for_vhosts(Cpanel::SSL::Auto::Provider::cPanel=HASH(0x3af9370), "username", "domain name", ARRAY(0x4a9fa20)) called at bin/autossl_check.pl line 253 bin::autossl_check::__ANON__() called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 80 eval {...} called at /usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Try/Tiny.pm line 71 Try::Tiny::try(CODE(0x4b8c628), Try::Tiny::Catch=REF(0x4ac27d0)) called at bin/autossl_check.pl line 260 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/PIDFile.pm line 101 Cpanel::PIDFile::do("Cpanel::PIDFile", "/var/cpanel/autossl_check.pid", CODE(0x321afa8)) called at bin/autossl_check.pl line 281 bin::autossl_check::_run_maybe_captured("--all") called at bin/autossl_check.pl line 107 bin::autossl_check::__ANON__() called at /usr/local/cpanel/Cpanel/CaptureFH.pm line 50 Cpanel::CaptureFH::do_with_output_captured_to_path_if_non_tty("/usr/local/cpanel/logs/error_log", CODE(0x326f410)) called at bin/autossl_check.pl line 108 bin::autossl_check::run("--all") called at bin/autossl_check.pl line 76
    and some other like this.

    thank you.
     
    #3 Tirazis, Oct 12, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,758
    Likes Received:
    1,886
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    It's possible your server is reaching a rate limit for certificate requests. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Oct 14, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - AutoSSL failed Error
  1. GoWilkes

    AutoSSL error: failed domain control validation

    GoWilkes, Jan 10, 2017, in forum: Security
    Replies:
    3
    Views:
    1,285
    GoWilkes
    Jan 11, 2017
  2. nivekau

    AutoSSL unable to replace certificate - failed domain control validation

    nivekau, May 6, 2018, in forum: Security
    Replies:
    7
    Views:
    488
    cPanelLauren
    May 9, 2018
  3. rivali

    AutoSSL failed to request SSL certificate Permission Denied

    rivali, Apr 22, 2018, in forum: Security
    Replies:
    24
    Views:
    711
    cPanelLauren
    Apr 25, 2018
  4. thanasis

    Problem with AutoSSL on WHM Domain has failed domain control validation

    thanasis, Nov 24, 2017, in forum: Security
    Replies:
    2
    Views:
    1,498
    thanasis
    Nov 30, 2017
  5. rwhitehead

    AutoSSL- failed domain control - Can we edit the DNS records being checked?

    rwhitehead, May 18, 2017, in forum: Security
    Replies:
    1
    Views:
    1,247
    cPanelMichael
    May 23, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice