Autossl failed installing ssl for hostname

akshayvaji

Registered
Jan 30, 2017
1
0
1
India
cPanel Access Level
Root Administrator
Hello,

When I execute below command the server shows this error

/usr/local/cpanel/bin/checkallsslcerts


The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID bxpt9j) “server.hostname.com” does not resolve to any IPv4 addresses on the internet.

Plz help
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello,

Could you verify the server's hostname resolves to a valid IP address? For instance, do you control the DNS for "hostname.com" and have you setup an "A" record for "server"?

Thank you.
 

acpro

Member
Mar 7, 2017
11
2
3
Portugal
cPanel Access Level
Root Administrator
Hi.

Just finished setting up a new server, also getting the same SSL warning when entering s2.domain.com/whm.

Running /usr/local/cpanel/bin/checkallsslcerts returns “s2.domain.com” does not resolve to any IPv4 addresses on the internet.

s1.domain.com
-domain.com DNS - s2 A 1.2.3.4

s2.domain.com - IP - 1.2.3.4

ping s2.domain.com
Response from 1.2.3.4 - OK.


Where should be the problem?
Thanks.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello,

Can you confirm the hostname resolves to the IP address when checking from a remote server?

Thank you.
 

acpro

Member
Mar 7, 2017
11
2
3
Portugal
cPanel Access Level
Root Administrator
Thanks for the reply @cPanelMichael

Code:
host 1.2.3.4
4.3.2.1.in-addr.arpa domain name pointer s2.domain.com.
Code:
host s2.domain.com
s2.domain.com has address 1.2.3.4
Code:
nslookup 1.2.3.4
Server:         127.0.1.1
Address:        127.0.1.1#53

Non-authoritative answer:
4.3.2.1.in-addr.arpa  name = s2.domain.com.

Authoritative answers can be found from:
3.2.1.in-addr.arpa    nameserver = ns.something.com.
...
It looks ok..