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Autossl failed installing ssl for hostname

Discussion in 'Security' started by akshayvaji, Jan 30, 2017.

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  1. akshayvaji

    akshayvaji Registered

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    Hello,

    When I execute below command the server shows this error

    /usr/local/cpanel/bin/checkallsslcerts


    The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID bxpt9j) “server.hostname.com” does not resolve to any IPv4 addresses on the internet.

    Plz help
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you verify the server's hostname resolves to a valid IP address? For instance, do you control the DNS for "hostname.com" and have you setup an "A" record for "server"?

    Thank you.
     
  3. acpro

    acpro Member

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    Hi.

    Just finished setting up a new server, also getting the same SSL warning when entering s2.domain.com/whm.

    Running /usr/local/cpanel/bin/checkallsslcerts returns “s2.domain.com” does not resolve to any IPv4 addresses on the internet.

    s1.domain.com
    -domain.com DNS - s2 A 1.2.3.4

    s2.domain.com - IP - 1.2.3.4

    ping s2.domain.com
    Response from 1.2.3.4 - OK.


    Where should be the problem?
    Thanks.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you confirm the hostname resolves to the IP address when checking from a remote server?

    Thank you.
     
  5. acpro

    acpro Member

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    Thanks for the reply @cPanelMichael

    Code:
    host 1.2.3.4
    4.3.2.1.in-addr.arpa domain name pointer s2.domain.com.
    
    Code:
    host s2.domain.com
    s2.domain.com has address 1.2.3.4
    
    Code:
    nslookup 1.2.3.4
    Server:         127.0.1.1
    Address:        127.0.1.1#53
    
    Non-authoritative answer:
    4.3.2.1.in-addr.arpa  name = s2.domain.com.
    
    Authoritative answers can be found from:
    3.2.1.in-addr.arpa    nameserver = ns.something.com.
    ...
    
    It looks ok..
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket so we can take a closer look at the affected system?

    Thank you.
     
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