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SOLVED AutoSSL failing license provisioning file error

Discussion in 'Security' started by rue, Apr 2, 2019.

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  1. rue

    rue Registered

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    Hello,

    AutoSSL fails with this message:
    (XID fzmksa) The system does not possess a valid license provisioning file, so it could not connect to the cPanel Store. Run the “/usr/local/cpanel/cpkeyclt” command. at bin/autossl_check.pl line 368.

    I've verified the server's license at cPanel & WHM License Verification | cPanel, L.L.C.

    There's no indication of license issues in WHM other than in AutoSSL logs.

    Running /usr/local/cpanel/cpkeyclt returns:
    Updating cPanel license...Done. Update succeeded.
    Building global cache for cpanel...Done

    Server time is set correctly.

    What else could cause this problem?

    /etc/redhat-release:CentOS Linux release 7.6.1810 (Core)
    /usr/local/cpanel/version:11.78.0.18
    /var/cpanel/envtype:vmware
    CPANEL=release
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @rue,

    Can you open a support ticket so we can take a closer look at your system? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
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  3. rue

    rue Registered

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    Ticket ID# 11841607
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    To update, it looks like this was the result of a firewall rule on the server restricting inbound TCP traffic on port 2083. Opening the port corrected the problem.

    Thanks!
     
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