SOLVED AutoSSL failing license provisioning file error

rue

Registered
Sep 10, 2007
3
1
53
Hello,

AutoSSL fails with this message:
(XID fzmksa) The system does not possess a valid license provisioning file, so it could not connect to the cPanel Store. Run the “/usr/local/cpanel/cpkeyclt” command. at bin/autossl_check.pl line 368.

I've verified the server's license at cPanel & WHM License Verification | cPanel, L.L.C.

There's no indication of license issues in WHM other than in AutoSSL logs.

Running /usr/local/cpanel/cpkeyclt returns:
Updating cPanel license...Done. Update succeeded.
Building global cache for cpanel...Done

Server time is set correctly.

What else could cause this problem?

/etc/redhat-release:CentOS Linux release 7.6.1810 (Core)
/usr/local/cpanel/version:11.78.0.18
/var/cpanel/envtype:vmware
CPANEL=release
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,903
2,237
463
Hello @rue,

Can you open a support ticket so we can take a closer look at your system? You can post the ticket number here and we'll link this thread to it.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,903
2,237
463
Hello,

To update, it looks like this was the result of a firewall rule on the server restricting inbound TCP traffic on port 2083. Opening the port corrected the problem.

Thanks!