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AutoSSL fails to renew

Discussion in 'Security' started by chris.dempsey, May 18, 2017.

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  1. chris.dempsey

    chris.dempsey Registered

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    We're experiencing two issues with a cPanel account both in relation to AutoSSL.

    The primary domain has three subdomains and each subdomain has an AutoSSL Domain Validated certificate with the following status:

    - cdn.domain.co.uk - expired
    - store.domain.co.uk - expired
    - tickets.domain.co.uk - valid

    The primary domain does not have a certificate.

    First issue is tickets.domain.co.uk is flagged as insecure because it pulls content from cdn.domain.co.uk which has expired.

    From other threads access to the logs seems to require root or at least reseller access.


    Second issue is attempting to issue an AutoSSL certificate for the primary domain fails with error: This feature is not available to your account.

    Seems self explainatory but is there any way to enable this without reseller/root access or contacting the hosting provider? Unlikely I know but they are currently unresponsive.

    Option to purchase certificates is also 'not available to your account'.


    Is there any way to diagnose and resolve these issues without help from the hosting provider?

    Or are we screwed other than considering a reverse proxy service that offers ssl like Cloudflare?

    Thanks,

    Chris


    ===============================

    cPanel Version: 64.0 (build 22)
    Architecture: x86_64
    Operating System: linux
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Both issues would require root access to the system to address. It's not possible to utilize the AutoSSL feature if your hosting provider has disabled it. I recommend reaching out to your hosting provider for assistance.

    Thank you.
     
  3. chris.dempsey

    chris.dempsey Registered

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    It's not possible to utilize the AutoSSL feature if your hosting provider has disabled it
    I'm not sure to what level it is disabled, from what I can see in cPanel they have issued the certificates in the past.

    Hosting provider (we deal with the original web developer/reseller, not the data centre) finally responded saying they tried changing http to https in a browser for tickets.domain.co.uk and saw the site so are happy the service is configured correctly.

    Sent a screenshot from cPanel showing the expired certificates and haven't heard back. So they are forcing us onto the reverse proxy option. Not ideal but will do the job, if we can get them to update the DNS zonefile.

    Thanks Michael.
     
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