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AutoSSL Failure for Hostname

Discussion in 'Security' started by Gareth-AWD, Jul 7, 2017.

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  1. Gareth-AWD

    Gareth-AWD Well-Known Member

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    I'm trying to renew my hostname SSL but basically it says this:

    [WARN] The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID wx2atr) The system queried for a temporary file at “http://myhostname.com/35485B5BB09C4CED28A80EF43E8D124X.txt”, but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.

    Really annoying me now and I can't work out a way. I've tried to create a .htaccess in the htdocs folder to allow for .txt files but it doesn't seem to obey it.
     
  2. Dent

    Dent Member

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    Is the file 35485B5BB09C4CED28A80EF43E8D124X.txt in the root of your domain? It should be.
     
  3. Gareth-AWD

    Gareth-AWD Well-Known Member

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    Yes, it's in the ht docs folder, the hostname doesnn't have a main account as it's the server hostname.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the version of cPanel installed on this server? EX:

    Code:
    cat /usr/local/cpanel/version
    Also, please run the following commands and let us know the result:

    Code:
    /scripts/whoowns $domain.tld
    curl -vvv http://hostname.domain.tld/$DCVFILE.txt
    Replace "$domain.tld" with the parent domain name the server's hostname is associated with.

    Thank you.
     
  5. Gareth-AWD

    Gareth-AWD Well-Known Member

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    It returns a 404 error page.

    I can access any .html file that I upload to the folder, just not .txt files.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
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