AutoSSL for a particular domain on Pending state

jibu

Member
Dec 14, 2008
8
2
53
AutoSSL is pending for one account, it doesn't have any additional domains. The DCV resulted Ok with the message 'AutoSSL will request a new certificate' and 'The provider “cPanel (powered by Sectigo)”’s AutoSSL queue already contains a certificate request for the domain...' . Had run /usr/local/cpanel/bin/autossl_check --user=username and /usr/local/cpanel/bin/autossl_check_cpstore_queue --force to clear the queue, the order is still pending and result is 'The certificate is not available. (processing)'. The order number is <removed>.
 
Last edited by a moderator:

cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,274
1,292
313
Houston
Hello, before I removed the order ID from here I did look it up and it shows as rejected in our system. In order to resolve this, can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!