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AutoSSL generated certificate doesn't work for https

Discussion in 'Security' started by Sam A, Oct 13, 2017.

  1. Sam A

    Sam A Registered

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    Hi,

    I am running latest stable release of WHM and AutoSSL is enabled on it. One of the domains certificate got expired few days back and was auto-renewed automatically by AutoSSL, however, the renewed certificate only works on port 2083 and for https it still shows the expired certificate.

    - Removed -

    Since the renewed certificate is working for cpanel, I am assuming this is some bug?

    Regards
    Sam
     
    #1 Sam A, Oct 13, 2017
    Last edited by a moderator: Oct 14, 2017
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    I guess you will have to check the logs. The information you provided is not sufficient to advise you. Please check the AutoSSL logs once to see what made it not reissue or install properly..
     
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    #2 24x7server, Oct 14, 2017
  3. cPWilliamL

    cPWilliamL cP Technical Analyst II Staff Member

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    It can be difficult to say without knowing your full configuration or providing sensitive details in this public forum. Opening a ticket(see my signature), will provide you with the best support for this issue.

    To provide more details on the issue, the cPanel service can be served by two different SSL CRT's, the hostname SSL CRT, or the domain SSL CRT, either by proxy subdomain or the domain itself. Is it possible that your hostname overlaps with this domain's proxy subdomain? For instance, your hostname may be 'cpanel.domain.tld' and your cPanel account domain may be 'domain.tld', which would lead to a conflict between the hostname and the domain SSL CRT.
     
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    #3 cPWilliamL, Oct 16, 2017
  4. Sam A

    Sam A Registered

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    Thanks everyone for the help. The issue I was facing was due to caching of the old certificate by nginx. I was using engintron plugin which was caching the expired certificates until it is restarted.

    Similar issue reported on this thread
    AutoSSL and Engintron/Nginx Caching Issue
     
    #4 Sam A, Nov 28, 2017
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