AutoSSL generated certificate doesn't work for https

Sam A

Registered
Aug 4, 2016
3
0
1
India
cPanel Access Level
Root Administrator
Hi,

I am running latest stable release of WHM and AutoSSL is enabled on it. One of the domains certificate got expired few days back and was auto-renewed automatically by AutoSSL, however, the renewed certificate only works on port 2083 and for https it still shows the expired certificate.

- Removed -

Since the renewed certificate is working for cpanel, I am assuming this is some bug?

Regards
Sam
 
Last edited by a moderator:

24x7server

Well-Known Member
Apr 17, 2013
1,911
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78
India
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Root Administrator
Twitter
Hi,

I guess you will have to check the logs. The information you provided is not sufficient to advise you. Please check the AutoSSL logs once to see what made it not reissue or install properly..
 

cPWilliamL

cP Technical Analyst II
Staff member
May 15, 2017
258
30
103
America
cPanel Access Level
Root Administrator
It can be difficult to say without knowing your full configuration or providing sensitive details in this public forum. Opening a ticket(see my signature), will provide you with the best support for this issue.

To provide more details on the issue, the cPanel service can be served by two different SSL CRT's, the hostname SSL CRT, or the domain SSL CRT, either by proxy subdomain or the domain itself. Is it possible that your hostname overlaps with this domain's proxy subdomain? For instance, your hostname may be 'cpanel.domain.tld' and your cPanel account domain may be 'domain.tld', which would lead to a conflict between the hostname and the domain SSL CRT.