Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

AutoSSL generated certificate doesn't work for https

Discussion in 'Security' started by Sam A, Oct 13, 2017.

  1. Sam A

    Sam A Registered

    Joined:
    Aug 4, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hi,

    I am running latest stable release of WHM and AutoSSL is enabled on it. One of the domains certificate got expired few days back and was auto-renewed automatically by AutoSSL, however, the renewed certificate only works on port 2083 and for https it still shows the expired certificate.

    - Removed -

    Since the renewed certificate is working for cpanel, I am assuming this is some bug?

    Regards
    Sam
     
    #1 Sam A, Oct 13, 2017
    Last edited by a moderator: Oct 14, 2017
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,888
    Likes Received:
    90
    Trophy Points:
    78
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hi,

    I guess you will have to check the logs. The information you provided is not sufficient to advise you. Please check the AutoSSL logs once to see what made it not reissue or install properly..
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 24x7server, Oct 14, 2017
  3. cPWilliamL

    cPWilliamL cP Technical Analyst II
    Staff Member

    Joined:
    May 15, 2017
    Messages:
    258
    Likes Received:
    29
    Trophy Points:
    103
    Location:
    America
    cPanel Access Level:
    Root Administrator
    It can be difficult to say without knowing your full configuration or providing sensitive details in this public forum. Opening a ticket(see my signature), will provide you with the best support for this issue.

    To provide more details on the issue, the cPanel service can be served by two different SSL CRT's, the hostname SSL CRT, or the domain SSL CRT, either by proxy subdomain or the domain itself. Is it possible that your hostname overlaps with this domain's proxy subdomain? For instance, your hostname may be 'cpanel.domain.tld' and your cPanel account domain may be 'domain.tld', which would lead to a conflict between the hostname and the domain SSL CRT.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPWilliamL, Oct 16, 2017
  4. Sam A

    Sam A Registered

    Joined:
    Aug 4, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Thanks everyone for the help. The issue I was facing was due to caching of the old certificate by nginx. I was using engintron plugin which was caching the expired certificates until it is restarted.

    Similar issue reported on this thread
    AutoSSL and Engintron/Nginx Caching Issue
     
    #4 Sam A, Nov 28, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - AutoSSL generated certificate
  1. bejbi

    When new autoSSL cert for new domain is generated?

    bejbi, Jan 24, 2018, in forum: Security
    Replies:
    2
    Views:
    374
    cPanelMichael
    Jan 25, 2018
  2. drinky

    Errors generated with AutoSSL - autossl_queue_cpanel.json

    drinky, Apr 10, 2017, in forum: Security
    Replies:
    3
    Views:
    956
    cPanelMichael
    Apr 12, 2017
  3. CarlosJaa

    AutoSSL Not Renewing

    CarlosJaa, Dec 12, 2018 at 10:32 AM, in forum: Security
    Replies:
    1
    Views:
    73
    cPanelMichael
    Dec 14, 2018 at 11:08 AM
  4. Sachin James

    AutoSSL for each domain or account?

    Sachin James, Dec 7, 2018, in forum: Security
    Replies:
    5
    Views:
    234
    cPanelLauren
    Dec 10, 2018 at 9:19 AM
  5. Andre Escocard

    AutoSSL - Manage Users - 0 users

    Andre Escocard, Dec 3, 2018, in forum: Security
    Replies:
    2
    Views:
    231
    cPanelLauren
    Dec 5, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice