AutoSSL has stopped renewing certificates

backlight

Registered
Jul 16, 2017
1
0
1
UK
cPanel Access Level
Root Administrator
I noticed that a domain on my server had an expired certificate. When I went to check, it looks like AutoSSL had stopped renewing certificates.

What is strange is that there is no error, and no indication of what might be going wrong. When I go to 'Manage users' and run an AutoSSL check manually, it finishes very quickly - much quicker than I remember it finishing. The log simply shows this:

3:43:58 PM The website “DOMAIN”, owned by “USER”, has a faulty SSL certificate (OPENSSL_VERIFY:0:10:CERT_HAS_EXPIRED NOT_ALL_DOMAINS ALMOST_EXPIRED AUTOSSL_READY_FOR_RENEWAL). AutoSSL will attempt to replace this certificate.​

For a new domain that has no certificate yet, it shows:

3:43:58 PM The website “DOMAIN”, owned by “USER”, has no SSL certificate. AutoSSL will attempt to obtain a new certificate and install it.​

There is nothing in, or added to the pending queue.

There is no temporary .txt file created in the root of the domain.

It's as if it says it will check, and then simply doesn't.

Is there any further log that might yield a clue about what's going wrong? Are there any common problems that might prevent requests from being created?

I'm using WHM 64.0, build 32.
 

Eminds

Well-Known Member
Nov 10, 2016
319
32
28
India
cPanel Access Level
Root Administrator
login to WHM >> SSL hosts >> check the SSLs of the domains , you should be able to locate the domains which have expired SSL and if they are using self signed ssl or Auto SSL ... depending on the SSL and the details there you will have an idea of whats happening.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello @backlight,

Feel free to open a support ticket using the link in my signature so we can take a closer look to see why the certificates are not issued.

Thank you.