SOLVED AutoSSL is failing on service subdomains

[nagendra.sharman]

Hello,

I have a CentOS v7.9.2009 with cPanel. AutoSSL is failing on all of the service subdomains with below DCV error. I had removed Apache and installed Nginx after the VPS was provisioned to me. The subdomains with issue are: mail.domain.com, cpanel, webmail, webdisk, cpcontacts, cpcalendar.

DNS DCV: No local authority: “mail.domain.com”; HTTP DCV: “mail.domain.com” does not resolve to any IP addresses on the internet.

Any help is much appreciated.

 

[cPanelAnthony]

Hello! It looks like there were some temporary issues. Are you still having DCV issues?

 

[nagendra.sharman]

Hi, yes i'm still seeing the issue. I believe it is due to removal of Apache[also associated httpd file]. We have setup a standalone version of the Nginx and not the cPanel provided one. How can i get it to work with AutoSSL? As you know, AutoSSL renews SSL every 90 days, now whenever the certificate expires, we have to change the certificate in Nginx rules every 90 days, is there a way to address this?

Also, whenever a service subdomain is created, we need to add an Nginx configuration manually.

 

[cPanelAnthony]

Hi, yes i'm still seeing the issue. I believe it is due to removal of Apache[also associated httpd file]. We have setup a standalone version of the Nginx and not the cPanel provided one. How can i get it to work with AutoSSL? As you know, AutoSSL renews SSL every 90 days, now whenever the certificate expires, we have to change the certificate in Nginx rules every 90 days, is there a way to address this?

Also, whenever a service subdomain is created, we need to add an Nginx configuration manually.

Would it be possible to open a ticket using the link in my signature so we can investigate? Provide the ticket ID if you can.

 

[nagendra.sharman]

Done.

https://support.cpanel.net/hc/en-us/requests/94394980

 

[cPanelAnthony]

It appears that third-party nginx was installed rather than ea-nginx, so cPanel hasn't fully integrated with it. It looks like the solution here was to switch to ea-nginx.

 

[Umang Parekh]

Yum downgrade works only with cPanel running on CentOS platform. Ubuntu still faces the similar issues