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AutoSSL Issue, Pending for more than 6 days

Discussion in 'Security' started by terry_2017, Aug 3, 2017.

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  1. terry_2017

    terry_2017 Registered

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    Hello,
    AutoSSL does not work in my WHM, I copied the log message below:

    Code:
    ----------------
     3:19:38 PM This system has AutoSSL set to use “cPanel (powered by Comodo)”.
     3:19:38 PM Checking websites for “user” …
     3:19:38 PM The website “domain.cn”, owned by “user”, has a faulty SSL certificate (OPENSSL_VERIFY:0:18:DEPTH_ZERO_SELF_SIGNED_CERT NOT_ALL_DOMAINS). AutoSSL will attempt to replace this certificate.
     3:19:39 PM The system will attempt to renew SSL certificates for the following websites:
     3:19:39 PM domain.cn (domain.cn www.domain.cn mail.domain.cn webmail.domain.cn cpanel.domain.cn webdisk.domain.cn)
     3:19:39 PM The system has completed the AutoSSL check for “user”.
    ----------------
    
    I found tow records in "Pending Queue":
    Code:
    -----------------
    www.domain.cn domain.cn user Jul 28, 2017 5:17:01 PM 223570023 Pending
    domain.cn domain.cn user Jul 28, 2017 5:17:01 PM 223570023 Pending
    ----------------- 
    
    I replaced my domain and user name.
    Everyone can tell me, how can I fix the issue?
    Thanks for advice,
     
    #1 terry_2017, Aug 3, 2017
    Last edited by a moderator: Aug 3, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello Terry,

    Could you open a support ticket using the link in my signature so we can take a closer look to see if there's a specific reason the certificates have not yet been issued?

    Thank you.
     
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