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SOLVED Autossl issues multiple autossl updates

Discussion in 'Security' started by adonius, Dec 21, 2016.

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  1. adonius

    adonius Member

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    I have a new server that was migrated to new network and it now has autossl

    The original accounts have now propagated so autossl is working

    The problem is I setup a new domain and this is what happened

    I made it a reseller
    My network set the ptr to allow it's own mail server info
    I gave it a dedicated IP that is considered 'shared'
    It's now days and the autossl seems to be stuck
    The new domain has 3 entries in the manage autossl section where you see old autossl updates

    So is there a way to clear all these instances with a + meaning it is still trying to resolve

    Thus far the new domain does not work with https

    The rest of my domains are fine

    It's just this new domain that was given reseller status on a shared ip that it is properly named for and the only unusual thing is it has the ptr work done by the network to release the domain as a email level domain

    I'm concerned that seeing multiple entries in the manage autossl area of whm means the domain is choking on the autossl

    All domains has had 2 instances of updates run since we did this domain and all have now resolved

    So any ideas on how to purge all this autossl requests for the same domain that now spans across several days and none have resolved

    Is this 'normal'

    Also this looks to be the only account DKIN enabled for some reason in account info

    Is there anything I can check to see it was done right
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you browse to the "Logs" tab in "WHM >> Manage AutoSSL" and let us know the output for this domain name from the most recent log file?

    Thank you.
     
  3. adonius

    adonius Member

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    The newest entry has only a few entries and the latest was it has finished checking

    The first one doesn't have the + and it has a long log of request cert entries

    So all in all it looks like there's now 5 different instances of a cert request for that 1 account

    The only difference in this account is DKIM was enabled and I don't see that on other domains

    So first instance has no + and now has a cert lookup running hourly creating lots of lines in the log

    The most recent instance and the 3 others all have a + and not as many lines
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. adonius

    adonius Member

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    I went to my 'support' area in my WHM and it's asking for my cpanel customer info

    Do I need to setup one or is it done already since it's a new server with new cpanel license?

    Anyway, I'm stuck in step 3 or is it 4 of the create ticket

    I don't know if I have to create a cpanel customer account now but I have a licensed cpanel/whm installed by the network
     
  6. adonius

    adonius Member

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    I created account and here is the support ticket

    8076591
     
  7. adonius

    adonius Member

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    autossl finally grabbed a new cert for the new domain

    so 48 hours was the 'auto' process

    not bad for a free cert that used to cost a few bucks and a lot of time to install it properly

    definite winner autossl
     
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  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm happy to see the certificate was successfully processed. Thank you for updating us with the outcome.
     
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