AutoSSL (let's encrypt) for external hosted Domains not working

Operating System & Version
CentOS 7.8
cPanel & WHM Version
v88.0.13

actabyte

Registered
Jul 28, 2020
2
2
3
Delft
cPanel Access Level
Root Administrator
Hi,

We are going to host a couple of websites on our Cpanel/WHM server.
DNS management is done at the registrar and not on the Cpanel server.
When we create the account, we select "Use the nameservers specified at the Domain’s Registrar. (Ignore locally specified nameservers.)"
For some reason the Auto SSL function doesn't work properly.

It's show a red lock when going to manage ssl hosts for the * and www record.
Green locks show for cpanel./cpcalendars./cpcontact./mail./webdisk. and webmail., but those records don't exist at the registrars dns settings.

What is going wrong here and how can we prevent this in de future?
Al ready deleted and re-created the account.

Thnx in advance for any solution.
 
Last edited:

andrew.n

Well-Known Member
Jun 9, 2020
311
65
28
EU
cPanel Access Level
Root Administrator
haha nice find!