SOLVED AutoSSL (Let's Encrypt): remove deleted host?

C.P. Irrelevant

Registered
May 3, 2018
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Warwick, Rhode Island
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Reseller Owner
I assume this issue has been discussed here before, but I can't find it.

AutoSSL has an entry for a host that has now been deleted (the A record was removed). Now I get the "The AutoSSL certificate renewal may cause a reduction of coverage..." e-mail message and it says, "“host.example.com” does not resolve to any IPv4 addresses on the internet."

I don't see where I can remove the so it won't be included in the AutoSLL process.

Under Manage SSL Hosts, I see the entries for the domain in question, and a red lock icon next to the host that no longer exists. There is a Delete button, but that (presumably) applies to all the hosts, not just the deleted one.

Under Manage AutoSSL > Manage Users, I see a button to [Reset AutoSSL on selected N users], but I did not find a description of what the reset involves. This is not something where I feel confident experimenting.

What's the best/recommended way to tell AutoSSL that a host is gone?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
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313
Houston
Hello @C.P. Irrelevant

Has the actual domain been removed from cPanel? If so, is the A record present in the account's DNS zone file?

If the domain is present in the DNZ zone file and the host no longer resolves to your (or any server) I would suggest removing it then re-running the AutoSSL check.

Thank you,
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,268
313
Houston
Are you currently using proxy subdomains? i.e., do you go to webmail.example.com to check your webmail? If not you should be able to exclude it from AutoSSL by going to cPanel>>Security>>SSL/TLS Status