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SOLVED AutoSSL (Let's Encrypt): remove deleted host?

Discussion in 'Security' started by C.P. Irrelevant, May 3, 2018.

  1. C.P. Irrelevant

    C.P. Irrelevant Registered

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    I assume this issue has been discussed here before, but I can't find it.

    AutoSSL has an entry for a host that has now been deleted (the A record was removed). Now I get the "The AutoSSL certificate renewal may cause a reduction of coverage..." e-mail message and it says, "“host.example.com” does not resolve to any IPv4 addresses on the internet."

    I don't see where I can remove the so it won't be included in the AutoSLL process.

    Under Manage SSL Hosts, I see the entries for the domain in question, and a red lock icon next to the host that no longer exists. There is a Delete button, but that (presumably) applies to all the hosts, not just the deleted one.

    Under Manage AutoSSL > Manage Users, I see a button to [Reset AutoSSL on selected N users], but I did not find a description of what the reset involves. This is not something where I feel confident experimenting.

    What's the best/recommended way to tell AutoSSL that a host is gone?
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
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    Hello @C.P. Irrelevant

    Has the actual domain been removed from cPanel? If so, is the A record present in the account's DNS zone file?

    If the domain is present in the DNZ zone file and the host no longer resolves to your (or any server) I would suggest removing it then re-running the AutoSSL check.

    Thank you,
     
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  3. C.P. Irrelevant

    C.P. Irrelevant Registered

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    The domain is still present in the zone records, only a single host has been removed. So, we still have "www.example.com", etc., but not "webmail.example.com". There is no A record for "webmail" when reviewing from WHM or cPanel.
     
  4. cPanelLauren

    cPanelLauren Forums Analyst
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    Are you currently using proxy subdomains? i.e., do you go to webmail.example.com to check your webmail? If not you should be able to exclude it from AutoSSL by going to cPanel>>Security>>SSL/TLS Status
     
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  5. C.P. Irrelevant

    C.P. Irrelevant Registered

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    OK, I have excluded the entry. I assume that will stop the messages. Thanks!
     
  6. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @C.P. Irrelevant

    Sounds good, please let us know if for some reason it doesn't
     
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