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SOLVED AutoSSL Mail Subdomain Doesn't Resolve

Discussion in 'Security' started by Tom Risager, Dec 11, 2016.

  1. Tom Risager

    Tom Risager Well-Known Member

    Jul 10, 2012
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    Copenhagen, Denmark
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    Root Administrator
    We are seeing the same issue as the OP, i.e. there are prominent warnings in the AutoSSL log files if there is no DNS entry for the "mail" subdomain, or if the "mail" subdomain points to an external IP (e.g. if a third-party mail service that requires it is being used).

    According to cPanel support this is by design (ticket id 8051835)

    We do not provide mail services on our cPanel servers, and we would appreciate not seeing this kind of warning.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello @Tom Risager,

    I've moved this post to it's own thread so we can handle each AutoSSL issue separately.

    To clarify, it's by design that AutoSSL will exclude "mail.$domain.tld" from the certificate if it doesn't resolve to the server. However, this should not prevent the inclusion of the domain names and subdomains that DO resolve to the server in the generated certificate. Could you verify if that's the behavior you have encountered, and if so, clarify if it's the warning message itself that you'd like to see improved?

    Thank you.
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