AutoSSL - Manage Users - 0 users

[Andre Escocard]

Hi, i have full access to SSH and to WHM, need to configure SSL for a domain. In Manage AutoSSL, on the tab Manage Users, there are no users to configure.
Always configured with let's encrypt over command line, tried to install the certbot over command line, but the cpanel blocks it.
Any ideas?
The domain is configured, but somehow, there is nothing on whm about it.
Thanks

 

[Andre Escocard]

There is a cpanel that i am trying to access but i can't, i think that accessing it i can solve the problem.
Tried many things but with no success:
- disabled cphulk brute force
- whitelisted my ip
- restarted cpanel
- created user with wwwacct
- tried to login with the created user
- tried adding a contactemail on /var/cpanel/users/system to reset the password, nothing
if someone have any idea, i'll be thankful

 

[cPanelLauren]

Always configured with let's encrypt over command line, tried to install the certbot over command line, but the cpanel blocks it.
Any ideas?

We don't actually use certbot, cPanel by default uses the Comodo/Sectigo provider but if you do want to use Let's Encrypt we do allow the provider to be installed with the following:

/scripts/install_lets_encrypt_autossl_provider

In Manage AutoSSL, on the tab Manage Users, there are no users to configure.

Are you indicating that when you go WHM>>SSL/TLS>>Manage AutoSSL -> Manage Users you don't see any users here? I've not seen this behavior before, is anything present in the cPanel error logs at:

/usr/local/cpanel/logs/error_log

There is a cpanel that i am trying to access but i can't, i think that accessing it i can solve the problem.
Tried many things but with no success:
- disabled cphulk brute force
- whitelisted my ip
- restarted cpanel
- created user with wwwacct
- tried to login with the created user
- tried adding a contactemail on /var/cpanel/users/system to reset the password, nothing
if someone have any idea, i'll be thankful

I'm not sure I understand the issue here, if you have full access to WHM you then by default have the ability to access the cPanel account. If you want to change the password for the account you can simply go to WHM>>Account Information >>List Accounts -> Click the + symbol next to the account and change the password


Thanks!