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AutoSSL - no key in your account matches the given certificate

Discussion in 'Security' started by Morrigan, Nov 14, 2018.

  1. Morrigan

    Morrigan Registered

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    I'm actually having a similar issue however it's happening to a site and subdomain that is valid and had AutoSSL working for over a year.
    The rest of the error for me is:
    No key in your account matches the given certificate.. The system will attempt to fetch the certificate and to install it again. at /usr/local/cpanel/Cpanel/SSL/PendingQueueRun.pm line 157

    My server recently updated. I'm running CENTOS 6.10 and cPanel v76.0.6

    I did login to verify the SSL certificate and I don't see anything on any of my accounts where it used to be in the .well-known/pki-validation folder.
    I'm using cPanel SSL certificates powered through Comodo.

    Thanks!
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Morrigan,

    I've seen this error message on systems using FleetSSL (a third-party addon for Let's Encrypt). Can you verify if you are using a third-party plugin for Let's Encrypt on this server? If so, I recommend uninstalling it and installing the official plugin for Let's Encrypt using the instructions at:

    The Let's Encrypt Plugin - cPanel Knowledge Base - cPanel Documentation

    Thank you.
     
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  3. Morrigan

    Morrigan Registered

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    I wasn't using lets encrypt at all that I know of. I was using cPanel powered by Comodo:
    upload_2018-11-14_12-6-16.png
    @cPanelMichael
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Morrigan,

    Can you open a support ticket so we can take a closer look at your system to see what's happening? You can post the ticket number here and we'll link it to this thread.

    Thank you.
     
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  5. Morrigan

    Morrigan Registered

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    Thanks @cPanelMichael I have submitted a ticket as requested here:
    10726765
     
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