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AutoSSL Not Auto Renewing

Discussion in 'Security' started by DilateDigital, Apr 13, 2018.

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  1. DilateDigital

    DilateDigital Registered

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    I've been trying to renew an SSL Certificate through AutoSSL and I'm having no luck getting it to work. It has been working previously, but all of the sudden it seems to not be.

    The error I'm getting when I try to Re-enable AutoSSL for the domain is:


    Code:
    3:14:52 PM WARN The domain “domain.com.au” failed domain control validation: “domain.com.au” does not resolve to any IPv4 addresses on the internet.
     3:14:52 PM WARN The domain “www.domain.com.au” failed domain control validation: “www.domain.com.au” does not resolve to any IPv4 addresses on the internet.
     3:14:52 PM WARN The domain “mail.domain.com.au” failed domain control validation: “mail.domain.com.au” does not resolve to any IPv4 addresses on the internet.
    I've tried the following to fix it:
    - disable all .htaccess Redirects
    - update cPanel to the latest version
    - make sure the DNS Zone's are setup correctly
    - made sure the domain is resolving to the correct IP address (and it is)
    - whitelisted comodo's IP addresses in the firewall config

    So it seems like AutoSSL should work, but it's just not?

    Any help would be much appreciated.
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @DilateDigital

    There are two parts to the AutoSSL process the first is an internal query that originates from the server's local IP, once the domain passes this internal query it moves on to allow Comodo to perform their DCV check. In this instance, the internal query is reporting that it's unable to identify the IP address of the domain locally. Typically this is due to a misconfiguration of the authoritative nameservers.

    If you're familiar with the CLI can you please run the following:

    Code:
    grep "COMODO DCV" /usr/local/apache/domlogs/domain.tld
    And let us know the output (removing any IP's or domain names)

    To check the nameserver configuration you can run something like:

    Code:
    dig +trace domain.tld
    Or use a site such as http://leafdns.com or intoDNS: checks DNS and mail servers health which should report back to you if there are configuration errors.


    Thank you,
     
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