MichaelM2

Registered
Jul 27, 2019
1
0
1
Australia
cPanel Access Level
Reseller Owner
Hi,

I'm new to Cpanel and investigating an AutoSSL renewal issue. If I manually run "Run AutoSSL" under SSL/TLS Status it run's correctly. The certificate just doesn't auto renew.
I noticed there is no option in CPANEL to see the Managed AutoSSL that's mentioned in so many posts and documentation, so can't review logs.
Manage AutoSSL - Version 76 Documentation - cPanel Documentation

cPanel Version 76.0 (build 22)
Apache Version 2.4.18
PHP Version 5.6.22

Thanks
Michael.
 

Muhammed Fasal

Well-Known Member
Aug 9, 2017
55
11
8
India
cPanel Access Level
Root Administrator
Michael,

Since you are a reseller user, you should get in touch with your hosting provider to investigate this situation further. The 'Managed AutoSSL" option available only within root WHM interface, not in reseller WHM. Only the root privileged users can review the AutoSSL logs, and to see why the auto renewal of certs doesn't work as usual.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston
@Muhammed Fasal is correct, you won't be able to see the logs which should provide the reason why AutoSSL isn't running automatically. To resolve this you'd need to discuss it further with your provider.