I have a hosting client that attempted to install a 3rd party cert on their own, not realizing that cPanel now came with one. After some errors they contacted me, and I suggested switching back to the cPanel cert.
To do so, in WHM I went to "Manage SSL Hosts" and clicked "Delete" by their domain. Then I went to "Manage AutoSSL > Manage Users", found their account, changed the option to "Enable", then clicked "Check". It ran for a minute, and a few minutes later I had a log file that said:
AutoSSL will request a new certificate.
The system will attempt to renew the SSL certificate for the website
I can post the entire log if you like, but it seemed pretty standard.
But it never successfully processed, and when AutoSSL ran for all accounts at 2:40am, I see that its log has the same "AutoSSL will request a new certificate" for that account.
Under "Pending Queue", the account is Pending and shows a Request Time of Jul 26, 2020 12:40:01 AM.
The last time I had this problem, all of cPanel was having a problem with Sectigo :-( Any suggestions on how I might make this process more quickly? The client is (rightfully) getting impatient.
To do so, in WHM I went to "Manage SSL Hosts" and clicked "Delete" by their domain. Then I went to "Manage AutoSSL > Manage Users", found their account, changed the option to "Enable", then clicked "Check". It ran for a minute, and a few minutes later I had a log file that said:
AutoSSL will request a new certificate.
The system will attempt to renew the SSL certificate for the website
I can post the entire log if you like, but it seemed pretty standard.
But it never successfully processed, and when AutoSSL ran for all accounts at 2:40am, I see that its log has the same "AutoSSL will request a new certificate" for that account.
Under "Pending Queue", the account is Pending and shows a Request Time of Jul 26, 2020 12:40:01 AM.
The last time I had this problem, all of cPanel was having a problem with Sectigo :-( Any suggestions on how I might make this process more quickly? The client is (rightfully) getting impatient.