AutoSSL not renewing on one domain


Aug 1, 2018
cPanel Access Level
Root Administrator

I am only hosting the site - mail and a subdomain ( are hosted on an AWS server. Nameservers are AWS as well

In cPanel SSL/TLS Status, you can see that AutoSSL updated mail, cpanel, etc. but not the actual website - with or without www

All my other sites are in my DNS except for this one, and they renewed.

I have paid for a support call, but I have yet to find a phone number for you guys, so I'm trying this method.

I'm not an expert, but I'm savvy enough. My higher-ups have been tied up with other issues, and I am helpless. This customer has just released some marketing videos, and the site visitors are getting an error. He's about to explode, and I want to throw up. Can you help?
Last edited by a moderator:


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Hey there! If you've paid for a support call it would be best to submit a ticket through the link in my signature as that'll get you straight to our team and we can give you a call.

Do you see any DNS issues with the domain when you check it with the tool? If there are any DNS problems that will keep the AutoSSL system from validating the certificate properly.