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AutoSSL not renewing

Discussion in 'Security' started by benelli1992, Jun 7, 2018.

  1. benelli1992

    benelli1992 Registered

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    Good afternoon.

    I've saw here some posts about renewing autossl not working.

    I'm not the website developer, i'm the network administrator and i get those errors:

    WARN Local DCV error (example.com.br): The system queried for a temporary file at [removed] but the web server responded with the following error: 404 (Not Found). A DNS (Domain Name System) or web server misconfiguration may exist.


    As i could see, he is trying to search a TXT file but couldn't reach the txt file to recreate the autossl.

    I don't understand nothing about linux and websites. I already ask to the website provider to help, but no answer yet.

    Could you guys send me a light to try to fix this issue? The certificate will expire tomorrow.

    Thanks

    I am using a Cpanel V70.0.48.
     
    #1 benelli1992, Jun 7, 2018
    Last edited by a moderator: Jun 7, 2018
  2. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hello,

    We do have a troubleshooting guide for AutoSSL which can be found here: Tutorial - AutoSSL Troubleshooting Steps

    But I would suggest calling your provider for further assistance. If they're unable to assist you, you're more than welcome to open a ticket using the link in my signature, unfortunately, I cannot guarantee a timeframe when someone would be able to address the issue.

    Thanks!
     
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  3. benelli1992

    benelli1992 Registered

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    Heloo.

    I didn't see any troubleshooting for 404 NOT FOUND the TXT.

    I'll open a ticket! Thanks
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @benelli1992

    You are correct that there's no entry for that error, more than likely though it's related to a misconfiguration with the domain. You might try moving/renaming the .htaccess temporarily while the DCV check is occurring to ensure that's not part of the issue. If you do open a ticket with us here please update this thread with the ticket ID number and we'll followup with the outcome of the ticket.
     
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