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AutoSSL Not Renewing

Discussion in 'Security' started by CarlosJaa, Dec 12, 2018.

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  1. CarlosJaa

    CarlosJaa Registered

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    I'm having problems with AutoSSL renewing certain accounts on my server Below is the log for one of the accounts. I need to figure out what the problem is so i'm more on top of these certificates.

    Thanks
    Code:
    Checking websites for “localsalons” …
    11:11:42 AM Analyzing “example.com” …
    11:11:42 AM ERROR TLS Status: Defective
    ERROR Defect: NO_SSL: No SSL certificate is installed.
    11:11:42 AM Performing DCV (Domain Control Validation) …
    11:11:52 AM WARN Local HTTP DCV error (example.com): “example.com” does not resolve to any IPv4 addresses on the internet.
    11:12:12 AM WARN Local HTTP DCV error (www.example.com): “www.example.com” does not resolve to any IPv4 addresses on the internet.
    11:12:32 AM WARN Local HTTP DCV error (mail.example.com): “mail.example.com” does not resolve to any IPv4 addresses on the internet.
    11:12:52 AM WARN Local HTTP DCV error (cpanel.example.com): “cpanel.example.com” does not resolve to any IPv4 addresses on the internet.
    11:13:12 AM WARN Local HTTP DCV error (webdisk.example.com): “webdisk.example.com” does not resolve to any IPv4 addresses on the internet.
    11:13:32 AM WARN Local HTTP DCV error (webmail.example.com): “webmail.example.com” does not resolve to any IPv4 addresses on the internet.
    11:13:52 AM ERROR Local DNS DCV error (example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
    ERROR Local DNS DCV error (www.example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
    ERROR Local DNS DCV error (mail.example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
    ERROR Local DNS DCV error (cpanel.example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
    ERROR Local DNS DCV error (webdisk.example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
    ERROR Local DNS DCV error (webmail.example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
    
     
    #1 CarlosJaa, Dec 12, 2018
    Last edited by a moderator: Dec 12, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @CarlosJaa,

    The output suggests the domain name does not resolve to the cPanel server. Can you verify if the domain name is assigned name servers associated with the cPanel & WHM server at it's domain registrar?

    Thank you.
     
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  3. CarlosJaa

    CarlosJaa Registered

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    Of course it resolves.. i had to remove the ssl so it can load the website.

    I had this problem before.. I had to delete all the ssl certificates on the account and try forcing the AutoSSL to install on one of the domains. I just need to get a full understanding as to what / why this is happening. Instead of trying to get it to work by chance of luck.
     
    #3 CarlosJaa, Dec 16, 2018
    Last edited by a moderator: Dec 16, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @CarlosJaa,

    Can you open a support ticket so we can take a closer look to see why the certificate isn't validated automatically? You can post the ticket number here and we'll link this thread to the ticket.

    Thank you.
     
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