CarlosJaa

Registered
Jan 14, 2017
2
0
1
Medellin Colombia
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Root Administrator
I'm having problems with AutoSSL renewing certain accounts on my server Below is the log for one of the accounts. I need to figure out what the problem is so i'm more on top of these certificates.

Thanks
Code:
Checking websites for “localsalons” …
11:11:42 AM Analyzing “example.com” …
11:11:42 AM ERROR TLS Status: Defective
ERROR Defect: NO_SSL: No SSL certificate is installed.
11:11:42 AM Performing DCV (Domain Control Validation) …
11:11:52 AM WARN Local HTTP DCV error (example.com): “example.com” does not resolve to any IPv4 addresses on the internet.
11:12:12 AM WARN Local HTTP DCV error (www.example.com): “www.example.com” does not resolve to any IPv4 addresses on the internet.
11:12:32 AM WARN Local HTTP DCV error (mail.example.com): “mail.example.com” does not resolve to any IPv4 addresses on the internet.
11:12:52 AM WARN Local HTTP DCV error (cpanel.example.com): “cpanel.example.com” does not resolve to any IPv4 addresses on the internet.
11:13:12 AM WARN Local HTTP DCV error (webdisk.example.com): “webdisk.example.com” does not resolve to any IPv4 addresses on the internet.
11:13:32 AM WARN Local HTTP DCV error (webmail.example.com): “webmail.example.com” does not resolve to any IPv4 addresses on the internet.
11:13:52 AM ERROR Local DNS DCV error (example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
ERROR Local DNS DCV error (www.example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
ERROR Local DNS DCV error (mail.example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
ERROR Local DNS DCV error (cpanel.example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
ERROR Local DNS DCV error (webdisk.example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
ERROR Local DNS DCV error (webmail.example.com): The DNS query to “_cpanel-dcv-test-record.example.com” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=JFuzO4DhsDGxl8psVIXeCitUK3KX4eKl3XscAOJFTC3lgMKbZjQPT5MYXmd_rJ3_”.
 
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cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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Hello @CarlosJaa,

The output suggests the domain name does not resolve to the cPanel server. Can you verify if the domain name is assigned name servers associated with the cPanel & WHM server at it's domain registrar?

Thank you.
 

CarlosJaa

Registered
Jan 14, 2017
2
0
1
Medellin Colombia
cPanel Access Level
Root Administrator
Of course it resolves.. i had to remove the ssl so it can load the website.

I had this problem before.. I had to delete all the ssl certificates on the account and try forcing the AutoSSL to install on one of the domains. I just need to get a full understanding as to what / why this is happening. Instead of trying to get it to work by chance of luck.
 
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cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
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I just need to get a full understanding as to what / why this is happening. Instead of trying to get it to work by chance of luck.
Hello @CarlosJaa,

Can you open a support ticket so we can take a closer look to see why the certificate isn't validated automatically? You can post the ticket number here and we'll link this thread to the ticket.

Thank you.