Autossl not working check button disappeared

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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It states clearly in red that it will not replace the certificate because it was not issued by AutoSSL - this is related to a setting in WHM>>SSL/TLS>>Manage AutoSSL -> Options ->
Allow AutoSSL to replace invalid or expiring non-AutoSSL certificates.
This option will allow AutoSSL to replace certificates that the AutoSSL system did not issue. When you enable this option, AutoSSL will install certificates that replace users’ CA-issued certificates if they are invalid or expire within 3 days.
Unless you fully understand this option, do not select it, because the system could unexpectedly replace an expiring or invalid EV or OVcertificate with a DV certificate

The resolution in this instance is to check that box and allow AutoSSL to replace the expired certificates.