Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

AutoSSL notifications for www.mail subdomains

Discussion in 'Security' started by alpinist, Jun 25, 2018.

  1. alpinist

    alpinist Member

    Joined:
    Jun 9, 2011
    Messages:
    8
    Likes Received:
    2
    Trophy Points:
    53
    Thank you for Michael providing the solution (and thanks to 4u123 for asking the question).

    I'd like to add that when this issue occurred on a couple of my servers there was no warning. Even with all of the notification options checked for AutoSSL, cPanel did not send any email warnings that the certificates had expired or could not be renewed. I can see the warnings in the AutoSSL logs when viewed in WHM, but no email notifications were sent. I only discovered the problem when certificate warnings began popping up in web browsers (thank you UptimeRobot!).

    Apparently there is something about this error that causes the AutoSSL process to abort for affected domains. I also noticed that the problem did not occur in version 11.70.0.48 on my servers, but began in 11.70.0.51.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,197
    Likes Received:
    1,936
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @alpinist,

    I moved this post to a separate thread so we can investigate the notification issue independently. Could you let us know the output from the following commands?

    Code:
    whmapi1 get_autossl_metadata
    cat /var/cpanel/icontact_event_importance.json
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. alpinist

    alpinist Member

    Joined:
    Jun 9, 2011
    Messages:
    8
    Likes Received:
    2
    Trophy Points:
    53
    ---
    data:
    payload:
    clobber_externally_signed: 1
    notify_autossl_expiry: 1
    notify_autossl_expiry_coverage: 1
    notify_autossl_renewal: 1
    notify_autossl_renewal_coverage: 1
    notify_autossl_renewal_coverage_reduced: 1
    notify_autossl_renewal_uncovered_domains: 1
    metadata:
    command: get_autossl_metadata
    reason: OK
    result: 1
    version: 1

    {"AutoSSL":{"CertificateRenewalCoverage":3,"CertificateExpiringCoverage":3,"CertificateExpiring":"3","CertificateInstalledUncoveredDomains":2,"CertificateInstalledReducedCoverage":1,"CertificateInstalled":3},"Greylist":{"*":"3"},"ipcheck":{"*":"2"},"Application":{"*":"1"},"EasyApache":{"*":"1","EA4_TemplateCheckUpdated":"1","EA4_ConflictRemove":"1"},"migrate_branding":{"*":"3"},"unsuspendacct":{"*":"3"},"parkadmin":{"*":"3"},"Horde":{"*":"3"},"killacct":{"*":"3"},"Accounts":{"*":"3"},"CloudLinux":{"*":"2"},"Install":{"CheckcPHulkDB":"2","Horde":"2","MySQLLeechProtect":3,"*":3,"DatabaseDeprecations":"3","CheckRemoteMySQLVersion":"3","FixcPHulkConf":"3","PackageExtension":"3","ClamavConnector":"1"},"BandwidthUsageExceeded":{"*":2},"OverLoad":{"CpuWatch":"2","LogRunner":"2"},"smartcheck":{"*":"3"},"AdminBin":{"*":"3"},"ImportMyDNSdb":{"InProgress":"3","*":3,"Failure":"1","Success":"3"},"upacct":{"*":"3"},"cpbackupdisabled":{"*":"1"},"kernelcheck":{"*":"2"},"cPHulk":{"BruteForce":"3","*":"1","Login":"3"},"appconfig":{"*":"2"},"newmailcgi":{"*":"3"},"TwoFactorAuth":{"UserDisable":"3","UserEnable":"3"},"Quota":{"RebootRequired":"2","DiskWarning":"3","SetupComplete":"3","*":3},"Mail":{"SpammersDetected":"1","ClientConfig":"3","HourlyLimitExceeded":"3","SendLimitExceeded":"3"},"NSD":{"*":"3","BadZones":1},"ConvertAddon":{"*":"1"},"hackcheck":{"*":"1"},"PaperLantern":{"UpdateUsers":"3"},"Backup":{"Success":"3","PreBackupNotice":"3","Failure":"1","*":"2","Transport":"1","Disabled":"1","Delayed":"1"},"rpm.versions":{"*":"1"},"SSL":{"CertificateExpiring":"2"},"MailServer":{"OOM":"2"},"RPMVersions":{"*":"1"},"Logd":{"*":"3"},"SSHD":{"ConfigError":"3"},"Check":{"CpanelRPMs":"1","SSLCertExpired":"1","Biglog":"1","HostnameOwnedByUser":"1","Hack":"1","MysqlConnection":"1","Resolvers":"1","IP":"1","SSLCertExpiresSoon":"2","EximConfig":"1","ImmutableFiles":"1","UnmonitoredEnabledServices":"1","ValidServerHostname":"1","InvalidDomains":"2","*":3,"Oops":"1","MySQL":"1","PopBeforeSMTPEnabled":"2","SecurityAdvisorStateChange":"1","Smart":"1"},"dbindex":{"Warn":"3"},"cpbackup":{"*":"2"},"CleanCgiemail":{"*":"3"},"chkservd":{"OOM":"1","DiskUsage":"1","Hang":"1","*":"1"},"ChangePassword":{"*":"3"},"rpmcheck":{"*":"3"},"Config":{"*":"1"},"OutdatedSoftware":{"Notify":"2"},"wwwacct":{"*":"3"},"Market":{"SSLWebInstall":"1","*":"1"},"DigestAuth":{"*":"2"},"DnsAdmin":{"UnreachablePeer":"1","ClusterError":"2","*":2},"Notice":{"*":"3"},"iContact":{"*":"2"},"queueprocd":{"*":"1"},"Stats":{"*":"2"},"DAV":{"ChangeHostname":"3"},"oopscheck":{"*":"1"},"installbandwidth":{"*":"1"},"suspendacct":{"*":"3"},"Update":{"*":1,"Now":"1","EndOfLife":"1","Blocker":"1","ServiceDeprecated":"1","UpgradeRequired":"1","CantInstallRPMs":"1"},"checkperlmodules":{"*":"1"},"sysup":{"*":"1"},"StuckScript":{"*":"1"},"Logger":{"*":"3"},"upcp":{"*":"1"},"disabledigest":{"*":"3"}}
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,197
    Likes Received:
    1,936
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @alpinist,

    Can you open a support ticket so we can take a closer look at the affected system to verify why the notification was not sent? You can post the ticket number here and we will link this thread to the ticket.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice