AutoSSL on 2 new subdomains in PENDING for over an hour since v96.0.14 upgrade?

Benjamin D.

Well-Known Member
Jan 28, 2016
133
19
68
Canada
cPanel Access Level
Root Administrator
Hi, is there something wrong with AutoSSL since v96.0.14 ? I'm not used to this, but now I'm trying to add 2 subdomains to a domain that's already AutoSSL'ed but those 2 new subdomains have been in PENDING status in AutoSSL for well over an hour. Normally, it takes only 2 minutes so I think something is wrong now, but I don't know what to check.

If I request the PKI file in the web browser, it serves it perfectly fine, e.g.: sub1.xxxx.com/.well-known/pki-validation/AED7DE2CCF8AD7684B9AC9D05F3DBCD5.txt

AutoSSL log (truncated, but goes on for pages and pages... 1 new line like this every 2 minutes) :

11:44:01 AM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 3:50:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 3:50:02 PM UTC.

11:46:01 AM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 3:50:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 3:50:02 PM UTC.

11:48:01 AM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

11:50:01 AM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

11:52:01 AM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

11:54:01 AM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

11:56:01 AM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

11:58:01 AM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

12:00:01 PM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

12:02:01 PM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

12:04:01 PM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

12:06:01 PM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

12:08:01 PM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

12:10:01 PM The queue contains a request for a certificate for “xxxx”’s website “sub2.xxxx.com” (order item ID “8888888”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.

The queue contains a request for a certificate for “xxxx”’s website “sub1.xxxx.com” (order item ID “99999999”). The system last polled for this certificate at Aug 2, 2021, 3:40:02 PM UTC. The next poll will happen no earlier than Aug 2, 2021, 4:10:02 PM UTC.
 

Benjamin D.

Well-Known Member
Jan 28, 2016
133
19
68
Canada
cPanel Access Level
Root Administrator
So after roughly 2 hours of waiting, it resolved itself automatically. I must admit that for a 210% pricing upgrade, I'm not super impressed by the cPanel service in 2021. There seems to be slowdowns in delivering SSL certificates and the WHM update procedure is kind of stressful. Anyway, it's all working now.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,951
921
313
cPanel Access Level
Root Administrator
Hey there! The logs you showed indicate that the SSL order was sent to Sectigo and was just waiting to be fulfilled. I'm not sure if there is much we could see on our side but if you could send me the order number or server IP address in a private message I'd be happy to check things on my end.

Can you let me know which part of the WHM update procedure isn't going as smoothly as you'd like?