AutoSSL Permission denied error

-Andromeda-

Registered
Mar 8, 2017
1
0
1
Turkey
cPanel Access Level
Root Administrator
Hi;

i tried active autossl on new account. İ clicked enable autossl button after clicked check button. I used LetsEncrtypt. But they do not active on new account. İ looked logs and they said:
Code:
Log for the AutoSSL run for “scriptztr”: Thursday, March 9, 2017 12:13:20 AM GMT+0300 (Let’s Encrypt™)
12:13:20 AM This system has AutoSSL set to use “Let’s Encrypt™”.
12:13:20 AM Checking websites for “scriptztr” …
12:13:20 AM The website “s****.com”, owned by “s***”, has no SSL certificate. AutoSSL will attempt to obtain a new certificate and install it.
12:13:20 AM WARN The domain “scriptztr.com” failed domain control validation: The system failed to create the temporary file “/home/****/public_html/.well-known/acme-challenge/**************-************* because of an error: Permission denied at bin/autossl_check.pl line 562.
12:13:20 AM WARN The domain “www.s*****” failed domain control validation: The system failed to create the temporary file “/home/scriptztr/public_html/.well-known/acme-challenge/********************-*************” because of an error: Permission denied at bin/autossl_check.pl line 562.
12:13:20 AM WARN The domain “mail.s*****.com” failed domain control validation: The system failed to create the temporary file “/home/s*****/public_html/.well-known/acme-challenge/****************” because of an error: Permission denied at bin/autossl_check.pl line 562.
12:13:20 AM The system has completed the AutoSSL check for “s****”.
please help me and I'm so sorry for my English , I can not speak well :)
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
Hello,

Please review the ownership values configured on the following directories to ensure they are owned by the account user and not by "root":

/home/$username/public_html/.well-known/acme-challenge
/home/$username/public_html/.well-known


You can find a thread on this topic at:

SOLVED - AutoSSL can't verify/install certs

Thank you.