AutoSSL polls for days with no result

LoadFactor

Well-Known Member
Jul 12, 2013
76
15
133
cPanel Access Level
Root Administrator
I'm getting AutoSSL logs with messages like this:

3:58:01 AM The queue contains a request for a certificate for “****”’s website “****.****.com” (order item ID “1669*****”). The system last polled for this certificate at May 19, 2022, 7:56:03 AM UTC. The next poll will happen no earlier than May 19, 2022, 8:06:03 AM UTC.

More than a day later it's still polling. Meanwhile, the existing cert has expired. I have cleared the queue by renaming the sqlite database and whitelisted Sectigo's IP addresses:

178.255.81.12
178.255.81.13
91.199.212.132
199.66.201.1

(although 178.255.81.13 isn't pinging)

Restarted this, several hours later, nothing but endless "the queue contains a request" messages.
 

Spirogg

Well-Known Member
Feb 21, 2018
696
151
43
chicago
cPanel Access Level
Root Administrator
I'm getting AutoSSL logs with messages like this:

3:58:01 AM The queue contains a request for a certificate for “****”’s website “****.****.com” (order item ID “1669*****”). The system last polled for this certificate at May 19, 2022, 7:56:03 AM UTC. The next poll will happen no earlier than May 19, 2022, 8:06:03 AM UTC.

More than a day later it's still polling. Meanwhile, the existing cert has expired. I have cleared the queue by renaming the sqlite database and whitelisted Sectigo's IP addresses:

178.255.81.12
178.255.81.13
91.199.212.132
199.66.201.1

(although 178.255.81.13 isn't pinging)

Restarted this, several hours later, nothing but endless "the queue contains a request" messages.
I would put in a ticket to support. Had same issue with my hostname and they got it updated yesterday was expired for a couple days.
 

LoadFactor

Well-Known Member
Jul 12, 2013
76
15
133
cPanel Access Level
Root Administrator
I would put in a ticket to support. Had same issue with my hostname and they got it updated yesterday was expired for a couple days.
Interesting. My helpful customer has decided to delete and recreate the subdomain, so now I'll need to flush and run it again to see if the problem reproduces. If it's still there, I'll bump to support.

Thanks for the assist.
 
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