Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

AutoSSL rejected by Comodo for one user

Discussion in 'Security' started by drinky, May 17, 2017.

Tags:
  1. drinky

    drinky Member

    Joined:
    Aug 14, 2003
    Messages:
    11
    Likes Received:
    1
    Trophy Points:
    153
    Strange error on one account hosting a wordpress site.

    It had been refusing access to Comodo for domain validation due to iThemes Security blocking. With that fixed, forced an autoSSl issuance.

    Every 5 minute polling and each hour a log entry:
    After 24 hours the process was rejected with following log message. (there is no reason given)

    (can attach complete log if required, but no further errors in it)

    Any advice about next steps.

    TIA
    Brett
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,427
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look and determine why the domain validation process failed?

    Thanks!
     
  3. drinky

    drinky Member

    Joined:
    Aug 14, 2003
    Messages:
    11
    Likes Received:
    1
    Trophy Points:
    153
    Thanks Michael, Ticket submitted - no.8504977
     
Loading...

Share This Page