AutoSSL renewal problem

[Eliavz]

Hi,
We are using Sectigo as the SSL provider. Since 11 April, we have a problem. The logs, as well as cPanel show that everything is OK, however on the website side the certificate fails because it shows that the certificate belongs to the main server and not the particular domain.
Has anyone ran into this problem, and is there a solution?

Reading several SSL threads on this forum, people keep suggesting a switch to Let's Encrypt. If we do opt to switch to Let's Encrypt and we don't tick the "Recreate my current registration with “Let’s Encrypt™" checkbox, will there be a mass migration of all our domains (we have around 200) into Let's Encrypt on the daily SSL check, or will the certificate remain with Sectigo until each domain renewal date?

 

[quietFinn]

... or will the certificate remain with Sectigo until each domain renewal date?

Yes.

 

[Eliavz]

Yes.

OK, thanks.
For that to happen, do we need to tick the "Recreate my current registration with “Let’s Encrypt™" box, or leave it unchecked? or does that option related to something else?

 

[quietFinn]

As it says " This is optional and not required to use this provider "

 

[Eliavz]

We are using Sectigo as the SSL provider. Since 11 April, we have a problem. The logs, as well as cPanel show that everything is OK, however on the website side the certificate fails because it shows that the certificate belongs to the main server and not the particular domain.
Has anyone ran into this problem, and is there a solution?

Regarding that problem, we've noticed that this problem seem to have started right after the cPanel was updated to version 110.0.2.

 

[cPRex]

I'm not aware of any specific SSL issues with version 110.

I believe we'd need more details on this - if the SSL is showing as installed in cPanel, but not showing properly in the browser, switching to Let's Encrypt may not resolve the issue since the problem isn't with the installation process.

If you visit WHM >> Manage AutoSSL, then go to the "Manage Users" tab and click the "check" button next to the user in question, does that work properly and not show any issues?

 

[Eliavz]

I'm not aware of any specific SSL issues with version 110.

I believe we'd need more details on this - if the SSL is showing as installed in cPanel, but not showing properly in the browser, switching to Let's Encrypt may not resolve the issue since the problem isn't with the installation process.

If you visit WHM >> Manage AutoSSL, then go to the "Manage Users" tab and click the "check" button next to the user in question, does that work properly and not show any issues?

Yes, when i'm click "check" it's says that everything ok, maybe it's related to the engintron? I saw a threads that says to restart apache and engintron but i didn't tried yet, do you know anything about this?

 

[cPRex]

Since cPanel doesn't manage Engintron, I can't say for sure, but restarting that service couldn't hurt!