AutoSSL SSL Certificate covers domain, but not www.

frenziedfox

Well-Known Member
Mar 9, 2010
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Hi,

I've noticed suddenly the AutoSSL SSL certificate covers a domain, but not a 'www.' sub-domain any more.

The domain:
1640623756852.png

The www. sub-domain:
1640624048680.png

The browser still says it's ok, so far but... what happened? CPanel says it's installed, but the www. sub-domain isn't installed, that I can see.

It should say www. is valid:
1640624367153.png

It it about to start saying it's expired?

thanks,

Alex
 
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quietFinn

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Feb 4, 2006
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Did you check in cPanel -> Security -> SSL/TLS Status ?
 
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frenziedfox

Well-Known Member
Mar 9, 2010
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Hi @quietFinn,

Yes, 'SSL/TLS Status' says the www.domain is there and functional...

1640637356809.png

But if you check various browsers (on PC etc.) it says all the www. validity expiry's are old and expired.

Alex
 
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quietFinn

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kodeslogic

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Apr 26, 2020
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@frenziedfox

I found no error when loading your domain in the chrome browser at my end.
 

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frenziedfox

Well-Known Member
Mar 9, 2010
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Thanks @kodeslogic, if you go into the certificate and check the date, what does it say?

The ones I have tried say its 'valid' before you open the certificate, but when you do open up the certificate they say it has expired.
 

kodeslogic

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Apr 26, 2020
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@frenziedfox

This is what appears at my end.
Can you once check it on another machine?
 

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frenziedfox

Well-Known Member
Mar 9, 2010
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@kodeslogic,

That is weird because I have tried it on a windows desktop and a Linux laptop and it gave different but old dates for the 'www.' certificate but they all gave an accurate 14/02/2022 expiry for the domain certificate itself... The site itself behaved perfectly.

Perhaps it knows that the domain itself is valid and somehow includes www. or something?
 

quietFinn

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You can check the certificate for ex. here:
and it's shows that the certificate is valid.
 
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