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SOLVED autossl stuck in queue

Discussion in 'Security' started by zeki, Feb 28, 2017.

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  1. zeki

    zeki Member

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    My autossl has has an order item ID but has been stuck in queue for 2 days now. Is there a way to get rid of these and start over?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know the most recent message for the affected domain name in the latest log file under the "Logs" tab in "WHM >> Manage AutoSSL"?

    Thank you.
     
  3. phv

    phv Registered

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    In "Manage AutoSSL" -> "Pending queue", I'm seeing:
    Code:
    mail.example.is   example.is   example   Mar 7, 2017 12:42:01 AM   128640525   Pending
    www.example.is   example.is   example   Mar 7, 2017 12:42:01 AM   128640525   Pending
    example.is   example.is   example   Mar 7, 2017 12:42:01 AM   128640525   Pending
    
    That's 6 days ago. The site still has a self-signed cert. It's one of many domains with SSL on this server which are in pending state for several days. Other domains on the sever were issued fine.

    In the log, I just see:
    Code:
    12:20:32 AM Checking websites for “example” …
     12:20:32 AM The website “example.is”, owned by “example”, has a faulty SSL certificate (OPENSSL_VERIFY:0:18:DEPTH_ZERO_SELF_SIGNED_CERT). AutoSSL will attempt to replace this certificate.
     12:20:32 AM The system will attempt to renew SSL certificates for the following websites:
     12:20:32 AM example.is (example.is www.example.is mail.example.is)
     12:20:32 AM The system has completed the AutoSSL check for “example”.
    
    No errors, no warnings.
    How to debug this and get the certificte issued for the "stuck" domains?
     
    #3 phv, Mar 12, 2017
    Last edited by a moderator: Mar 12, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look and see what's happening. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. phv

    phv Registered

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    Your support request ID: 8303305
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, it looks like one of the domain names did not resolve to an IP address on the cPanel server. The other two domains should receive their certificates during the next domain validation attempt.

    Thank you.
     
  7. phv

    phv Registered

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    cPanelMichael likes this.
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    I'm happy to see the issue is now solved. Thank you for updating us with the outcome.
     
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