AutoSSL takes quite long time to issue new certificate

[Mr.Novo]

Hi,

Usually AutoSSL certificates takes 2-5 minutes to issue after account creation but since 2 days it takes between 30 minutes to 90+ minutes and stucks at pending.

Is there a known issue or something I can check ?

Here a sample log:

4:01:01 PM Polling for “username”’s new certificate for “domain.com” (order item ID “1310217157”) …
 4:01:02 PM The certificate is not available. (processing)
 4:03:02 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:01:02 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:03:02 PM UTC.
 4:05:01 PM Polling for “username”’s new certificate for “domain.com” (order item ID “1310217157”) …
 4:05:02 PM The certificate is not available. (processing)
 4:07:01 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:05:01 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:07:01 PM UTC.
 4:09:01 PM Polling for “username”’s new certificate for “domain.com” (order item ID “1310217157”) …
 4:09:02 PM The certificate is not available. (processing)
 4:11:01 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:09:02 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:11:02 PM UTC.
 4:13:01 PM Polling for “username”’s new certificate for “domain.com” (order item ID “1310217157”) …
 4:13:02 PM The certificate is not available. (processing)
 4:15:01 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:13:02 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:15:02 PM UTC.
 4:17:01 PM Polling for “username”’s new certificate for “domain.com” (order item ID “1310217157”) …
 4:17:02 PM The certificate is not available. (processing)
 4:19:01 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:17:02 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:19:02 PM UTC.
 4:21:02 PM Polling for “username”’s new certificate for “domain.com” (order item ID “1310217157”) …
 The certificate is not available. (processing)
 4:23:01 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:21:02 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:23:02 PM UTC.
 4:25:02 PM Polling for “username”’s new certificate for “domain.com” (order item ID “1310217157”) …
 The certificate is not available. (processing)
 4:27:01 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:25:02 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:27:02 PM UTC.
 4:29:02 PM Polling for “username”’s new certificate for “domain.com” (order item ID “1310217157”) …
 The certificate is not available. (processing)
 4:31:01 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:29:02 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:39:02 PM UTC.
 4:33:02 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:29:02 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:39:02 PM UTC.
 4:35:02 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:29:02 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:39:02 PM UTC.
 4:37:02 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:29:02 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:39:02 PM UTC.
 4:39:02 PM The queue contains a request for a certificate for “username”’s website “domain.com” (order item ID “1310217157”). The system last polled for this certificate at Oct 25, 2021, 1:29:02 PM UTC. The next poll will happen no earlier than Oct 25, 2021, 1:39:02 PM UTC.
 4:41:02 PM Polling for “username”’s new certificate for “domain.com” (order item ID “1310217157”) …

I can see that times does not match but i thought its about timezone difference.

Regards.

 

[hostmycode]

We are facing the exact same problem on multiple servers.

When using Letsencrypt, it works fine.

However, with cPanel's SSL it just doesn't work or takes hours.

This is happening since yesterday.

 

[cPanelAnthony]

Hello! We will need to check on the order to see why the certificate orders are stuck as pending. Could you open a ticket using the link in my signature and update me with the incident ID? This will let me share the solution in this thread if needed.

Thanks!

 

[hostmycode]

Hello! We will need to check on the order to see why the certificate orders are stuck as pending. Could you open a ticket using the link in my signature and update me with the incident ID? This will let me share the solution in this thread if needed.

Thanks!

I have created a ticket. Here is the incident ID #94377001

 

[cPanelAnthony]

Thanks! I am following this ticket now.