Hi.
How long should it take for a cPanel(Comodo) certificate to automatically update and receive the new certificate? Should I be concerned the certificate is not being issued in a 'timely' fashion.
The process seems to have kick started today correctly, and all the validation checks appear to have passed, but the certificate hasn't been issued.
Some sample output below, the domain\account names have been anonymized:
Log 1 - Shows automatic attempt to get certificate (appears to be polling every hour for the last ~12 hours):
Logs 2: Results of Check "changedaccountname" to try and encouragea certificate fetch.
Thanks.
How long should it take for a cPanel(Comodo) certificate to automatically update and receive the new certificate? Should I be concerned the certificate is not being issued in a 'timely' fashion.
The process seems to have kick started today correctly, and all the validation checks appear to have passed, but the certificate hasn't been issued.
Some sample output below, the domain\account names have been anonymized:
Log 1 - Shows automatic attempt to get certificate (appears to be polling every hour for the last ~12 hours):
Code:
11:10:01 AM The queue contains a request for a certificate for changedaccountname website example.com” (order item ID “565703513”). The system last polled for this certificate at Feb 4, 2019, 10:10:02 AM UTC. The next poll will be no earlier than Feb 4, 2019, 10:10:02 AM UTC.
11:15:02 AM Polling for changedaccountname new certificate for example.com” (order item ID “565703513”) …
11:15:03 AM The certificate is not available. (processing)
Setting up for Comodo’s DCV (Domain Control Validation) for this certificate request …
11:20:01 AM The queue contains a request for a certificate for changedaccountname website example.com” (order item ID “565703513”). The system last polled for this certificate at Feb 4, 2019, 11:15:02 AM UTC. The next poll will be no earlier than Feb 4, 2019, 11:15:02 AM UTC.
Code:
11:44:48 AM Analyzing “example.com” …
11:44:48 AM User-excluded domains: 7 (mail.example.com, webmail.example.com, cpanel.example.com, whm.example.com, webdisk.example.com, mail.example.net, www.mail.example.com)
TLS Status: Ready for Renewal
WARN Certificate expiry: 2/14/19, 12:00 AM UTC (9.51 days from now)
11:44:48 AM Performing DCV (Domain Control Validation) …
11:44:48 AM Local HTTP DCV OK: example.com
Local HTTP DCV OK: example.net
Local HTTP DCV OK: www.example.com (via example.com)
Local HTTP DCV OK: www.example.net (via example.net)
11:44:48 AM Analyzing “example.com”’s DCV results …
11:44:48 AM AutoSSL will request a new certificate.
11:44:48 AM The system will attempt to renew the SSL certificate for the website (example.com: example.com www.example.com example.net www.example.net).
11:44:49 AM No CAA record added because there is no CAA record from another provider in the DNS for example.net.
No CAA record added because there is no CAA record from another provider in the DNS for example.com.
The provider “cPanel (powered by Comodo)”’s AutoSSL queue already contains a certificate request for “changedaccountname”’s website “example.com”. The request’s start time is Feb 4, 2019, 12:58:02 AM UTC, and its last poll time is Feb 4, 2019, 11:15:02 AM UTC.
11:44:49 AM The system has completed the AutoSSL check for “changedaccountname”.
Last edited by a moderator: